IT Analyst – Maestro Care Systems Administrator, Level 1/2

Duke Careers

. Administer and support Maestro Care/Epic infrastructure technologies and associated platforms .

Posted 11/5/2026full-timeDurham • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in administering and supporting Epic infrastructure technologies, including configuration, maintenance, and optimization of Epic environments. Proficient in implementing security best practices and managing disaster recovery planning while effectively communicating technical issues to diverse audiences.

Highest-signal resume keywords

Epic Infrastructure AdministrationMicrosoft Windows Server SupportPowerShell AutomationDisaster Recovery PlanningVulnerability Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Epic Configuration ManagementTechnical TroubleshootingSystem MonitoringSecurity HardeningChange ManagementApplication Delivery TechnologiesEnterprise Infrastructure SupportCapacity PlanningOperational Efficiency ImprovementTechnical Documentation

Soft Skills

Effective CommunicationIncident ResponseTeam CollaborationProblem SolvingPrioritization

Tools & Technologies

CitrixVMwareMicrosoft IISActive DirectoryGroup PolicyMicrosoft AzureLoad BalancingBackup TechnologiesEnterprise Monitoring TechnologiesITIL Service Management

Certifications & Qualifications

Epic ECSA CertificationEpic Client Systems AdministrationMicrosoft CertificationVMware CertificationITIL Certification

Industry Keywords

Healthcare IT InfrastructureHIPAA ComplianceRisk ManagementTechnical ControlsBusiness Continuity

Tech Stack

Tools & technologies

AzureCitrixCyber SecurityVMware

About the role

Key responsibilities & impact

Administer and support Maestro Care/Epic infrastructure technologies and associated platforms
Configure, maintain, patch, upgrade, and optimize Epic environments according to Epic and organizational standards
Support Microsoft Windows Server, virtualization, web services, application delivery technologies, certificates, service accounts, and related infrastructure components
Maintain system configurations, lifecycle standards, technical documentation, and operational procedures
Monitor system health, performance, capacity, and availability; analyze trends and recommend improvements
Respond to incidents, alerts, and escalations affecting Epic services
Participate in root cause analysis, corrective action planning, and service restoration activities
Participate in an on-call rotation and periodically support maintenance, upgrades, and critical incidents outside normal business hours
Implement security best practices, technical controls, security hardening, and vulnerability remediation
Support audit, risk management, HIPAA, DUHS security, and applicable regulatory requirements
Participate in disaster recovery planning, testing, failover, recovery, business continuity, capacity planning, and resiliency improvements
Develop and maintain PowerShell or comparable automation that reduces manual effort and improves system reliability
Support configuration management and deployment processes
Identify opportunities to standardize processes and improve operational efficiency
Participate in Epic upgrades, implementations, infrastructure projects, and release planning activities
Coordinate technical work across Epic application, infrastructure, cybersecurity, vendor, and operational teams
Evaluate and implement technologies supporting Epic operations
Share knowledge, support peers, and communicate technical issues and solutions to technical and nontechnical audiences
Level 1 performs routine administration, monitoring, maintenance, and support under direct supervision
Level 2 performs complex troubleshooting, independently manages small to medium initiatives, serves as a technical resource, and leads technical efforts and improvements

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or an equivalent combination of education and relevant experience
Experience supporting Microsoft Windows Server or a comparable enterprise server platform
Experience supporting enterprise infrastructure, application delivery, or highly available business systems
Demonstrated ability to troubleshoot technical issues and document resolutions
Ability to manage assigned priorities and communicate effectively with technical and nontechnical audiences
Ability to successfully complete any Epic training and certification required for the assigned role following hire
Previous Epic Client Systems Administration, Epic ECSA certification, or other Epic technical infrastructure experience preferred
Healthcare IT infrastructure or other mission-critical technology support experience preferred
Experience with Citrix, VMware, Microsoft IIS, Active Directory, Group Policy, Microsoft Azure, load balancing, storage, backup, or enterprise monitoring technologies preferred
PowerShell or comparable scripting and automation experience preferred
Experience with disaster recovery, vulnerability management, security hardening, change management, or ITIL service management practices preferred
Epic, Microsoft, Azure, VMware, Citrix, cybersecurity, or ITIL certification preferred
Master's degree in a related field preferred
Ability to work at a computer for extended periods and participate in virtual and in-person meetings as required
Ability to perform the essential functions of the position with or without reasonable accommodation

Benefits

Comp & perks

Equal Opportunity Employer committed to providing employment opportunity without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status
Reasonable accommodation available for essential job functions
On-call rotation and support for scheduled maintenance, upgrades, and production activities outside normal business hours