IT Consultant

Duke Careers

. Serve as the BI platform and strategy lead for the PRMO Business Intelligence team .

Posted 9/18/2026full-timeRemote • North Carolina • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced expertise in Business Intelligence (BI) strategy, governance, and analytics within a healthcare environment, with a strong focus on Epic EHR data and reporting platforms. Proven ability to lead technological innovation and optimize BI solutions while effectively collaborating with senior leadership to align initiatives with business objectives.

Highest-signal resume keywords

Business Intelligence Strategy LeadershipEpic EHR Data ExpertiseCertification in Epic Clarity Data ModelIT Service Management PrinciplesService Management and Ticketing Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Intelligence StandardsData Visualization Best PracticesAnalysis Services Cubes ManagementKPI Definition and GovernanceReporting Frameworks OversightTroubleshooting System PerformanceData Integrity ManagementPerformance MeasurementOperational GovernanceCross-Domain BI Initiatives

Soft Skills

Strong Communication SkillsLeadership and TeamworkOrganizational SkillsAnalytical MindsetDecision-Making Capabilities

Tools & Technologies

Epic Reporting PlatformsServiceNowMicrosoft OfficeBI PlatformsReporting Environments

Certifications & Qualifications

Epic Clarity Data Model CertificationRevenue Data Model Certification

Industry Keywords

Healthcare Business IntelligenceGovernanceAnalytics StrategyRisk ManagementData Sourcing

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Serve as the BI platform and strategy lead for the PRMO Business Intelligence team
Define BI standards, governance, and long-term analytics strategy aligned with organizational priorities
Provide oversight of BI platforms, security, and organizational reporting frameworks
Partner with senior and executive leadership to shape high-impact analytical initiatives
Ensure consistency, scalability, risk management, and overall effectiveness of BI solutions
Provide advanced technical guidance, consultation, and support to Business Process Consultants and Senior IT Analysts
Collaborate with leadership to align BI and data analytics initiatives with business objectives
Lead technological innovation, implementation, and optimization of BI solutions
Resolve complex, high-risk technological and analytical problems
Define and govern technical standards and innovation strategy for the BI environment
Evaluate, approve, and sponsor adoption of new BI technologies
Oversee and execute BI platform upgrades, configure reporting environments, and monitor system performance
Troubleshoot system performance issues and report errors
Create and manage backups to ensure data integrity
Create, maintain, and troubleshoot Analysis Services cubes and configure cube partitions for performance
Define and govern data visualization standards, KPI definitions, and visualization best practices
Review and approve high-impact dashboards and guide visualization approaches for complex analytics
Define and govern PRMO reporting priorities and establish standards for data sourcing, report design, and automation
Approve approaches for high-impact or cross-domain reporting solutions

Requirements

What you’ll need

Bachelor's Degree in a business or technical field is required
Ten (10) or more years of progressive experience in business intelligence and analytics within a healthcare environment
Advanced expertise with Epic EHR data and reporting platforms
Proven experience providing strategic leadership for BI platforms, standards, and governance
Demonstrated success partnering with senior and executive leadership to shape analytics strategy and oversee complex, cross-domain BI initiatives
Certification in Epic Clarity Data Model and Revenue Data Model required
Expert knowledge of IT Service Management principles and their application to organizational business intelligence and analytics environments
Demonstrated ability to build and maintain strong business relationships at all organizational levels
Strong understanding of Service Level Management, performance measurement, and operational governance
Ability to engage, influence, and communicate effectively with technical teams, business partners, and senior/executive leadership
Experience with service management and ticketing systems (e.g., ServiceNow)
Excellent organizational, time-management, communication, and presentation skills
Analytical, solution-oriented mindset with strong troubleshooting and decision-making capabilities
Demonstrated leadership, teamwork, and self-direction
Proficiency in Microsoft Office and related productivity tools

Benefits

Comp & perks

Equal Opportunity Employer committed to providing employment opportunity without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or military status
Community built on collaboration, innovation, creativity, and belonging
Reasonable accommodation provisions for qualifying physical or mental abilities