Operations Manager

Duke Careers

. Lead, supervise, and coordinate facilities management services for assigned campus areas .

Posted 10/22/2026full-timeDurham • North Carolina • United StatesSeniorLead💰 $63,948 - $109,786 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in facilities management operations, including resource allocation, compliance, and performance analysis. Proven ability to lead teams, manage budgets, and foster a positive work environment while ensuring safety and operational excellence.

Highest-signal resume keywords

Facilities Management OperationsBudget ManagementLeadership ExperiencePerformance AnalysisEmployee Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Facilities ManagementOperational MetricsWorkforce PlanningProcess ImprovementService Delivery ModelsEmergency PreparednessCompliance StandardsPerformance ManagementResource AllocationData Analysis

Soft Skills

LeadershipCommunicationCustomer ServiceRelationship BuildingChange Management

Certifications & Qualifications

Professional LicensesFacilities Management Certification

Industry Keywords

Higher EducationHealthcareCampus EnvironmentsOperational ExcellenceEnvironmental Health and Safety

About the role

Key responsibilities & impact

Lead, supervise, and coordinate facilities management services for assigned campus areas
Plan, prioritize, and allocate resources for efficient service delivery
Develop and implement processes for work assignment, scheduling, and completion
Ensure compliance with operational procedures, service standards, and key performance indicators
Monitor daily operations for safe, efficient work and customer satisfaction
Provide leadership, coaching, mentoring, and support to facilities management staff
Manage recruitment, hiring, performance management, promotions, disciplinary actions, transfers, and scheduling
Identify training needs and support employee development
Foster a positive, inclusive, and accountable work environment
Build relationships with union leadership and represented employees where applicable
Analyze operational performance data and identify improvement opportunities
Evaluate work quality, productivity, efficiency, and service outcomes
Implement continuous improvement initiatives
Prepare reports, performance analyses, and recommendations for department leadership
Evaluate equipment, tools, technologies, and work processes
Assist with departmental budgets and fiscal plans
Monitor expenditures, track and reconcile budgeted expenses, and manage resources
Support strategic planning for operational and capital resource needs
Develop partnerships with faculty, staff, departmental leaders, and campus stakeholders
Serve as a key contact for facilities operations and service delivery
Communicate with customers to understand needs and meet service expectations
Participate in emergency preparedness, business continuity, and emergency response activities
Promote safety and compliance with environmental health and safety requirements
Support initiatives that improve workplace safety and reduce operational risk

Requirements

What you’ll need

Associate degree in Facilities Management, Construction Management, Engineering Technology, Business Administration, or a related field; or an equivalent combination of education and experience
Valid professional licenses or certifications, where applicable
Eight years of progressive facilities management operations experience
Minimum of three years of supervisory or leadership experience
Demonstrated experience leading teams, managing resources, and improving operational performance
Equivalent combinations of education and relevant experience will be considered
Strong knowledge of facilities management operations, maintenance practices, and service delivery models
Experience managing budgets, operational metrics, and workforce planning
Ability to analyze performance data and make strategic operational recommendations
Strong leadership, employee development, and change management skills
Excellent communication, customer service, and relationship-building abilities
Experience working in large, complex institutional, healthcare, higher education, or campus environments
Commitment to safety, operational excellence, and continuous improvement

Benefits

Comp & perks

Competitive compensation
Comprehensive medical and dental care programs
Generous retirement benefits
Generous paid time-off offerings
Professional development and leadership growth opportunities
Collaborative and mission-driven work environment
Commitment to diversity, equity, inclusion, and belonging
Family-friendly and cultural programs
Opportunity to make a meaningful impact across a world-renowned institution