Patient Account Associate – Payment Posting

Duke Careers

. Record and generate information pertaining to the patient revenue process .

Posted 9/29/2026full-timeRemote • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient revenue processes, data analysis, and customer relationship management while ensuring compliance with policies and high-quality standards. Proficient in communication and independent decision-making to support accurate reimbursement and customer satisfaction.

Highest-signal resume keywords

Patient Revenue ProcessData AnalysisCustomer Relationship ManagementExcellent Communication SkillsHospital Access Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntrySpreadsheet ManagementMathematical PrinciplesBilling and CollectionsOffice Equipment Operation

Soft Skills

Independent WorkProblem SolvingService-Oriented Relationships

Industry Keywords

DUHS PoliciesHealthcare CompliancePatient SatisfactionProfessional Relationships

About the role

Key responsibilities & impact

Record and generate information pertaining to the patient revenue process
Gather and process information impacting patient revenue
Meet high production and quality standards in compliance with DUHS policies
Initiate and develop customer relationships to gather information and resolve issues
Support accurate reimbursement and optimize customer satisfaction
Operate general office equipment
Generate letters and work on spreadsheets
Enter and sort data
Work independently and make decisions regarding individual work activities
Follow assignments defined by the immediate supervisor or manager

Requirements

What you’ll need

Must reside in North Carolina
High school-level knowledge of basic grammar and mathematical principles
Two years of experience working in hospital access, physician office, or billing and collections, or an equivalent combination of relevant education and/or experience
Excellent oral and written communication skills
Ability to analyze data, perform multiple tasks, and work independently
Ability to develop and maintain professional, service-oriented relationships with patients, physicians, co-workers, and supervisors
Ability to understand and comply with policies and procedures
Additional training or working knowledge of related business

Benefits

Comp & perks

Equal Opportunity Employer committed to providing employment opportunity without regard to protected characteristics
Reasonable accommodation information and support available
Collaborative, innovative, creative, and inclusive work community