Patient Account Associate – Special Programs, Vendors

Duke Careers

. Record and generate information pertaining to the patient revenue process .

Posted 10/19/2026full-timeDurham • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient revenue processes, data analysis, and maintaining compliance with policies and procedures. Capable of developing professional relationships and optimizing customer satisfaction in a healthcare setting.

Highest-signal resume keywords

Patient Revenue ProcessData AnalysisExcellent Oral And Written Communication SkillsCustomer Relationship DevelopmentCompliance With Policies And Procedures

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntrySpreadsheet ManagementMathematical PrinciplesBilling And CollectionsHospital Access Knowledge

Soft Skills

Independent WorkProblem SolvingService-Oriented RelationshipsMulti-Tasking

Tools & Technologies

General Office Equipment

Industry Keywords

HealthcarePatient SatisfactionReimbursementDUHS Policy Standards

About the role

Key responsibilities & impact

Record and generate information pertaining to the patient revenue process
Gather and process information impacting the patient revenue process
Maintain high production levels and quality of work in compliance with DUHS policy standards
Initiate and develop customer relationships to gather and process information or resolve issues
Support accurate reimbursement and optimize internal and external customer satisfaction
Operate general office equipment
Generate letters, work on spreadsheets, and enter and sort data
Work independently and make decisions related to individual work activities
Complete assignments defined by the immediate supervisor or manager

Requirements

What you’ll need

High school education-level knowledge of basic grammar and mathematical principles
Some postsecondary education preferred
Additional training or working knowledge of related business
Two years of experience working in hospital access, physician office, or billing and collections, or an equivalent combination of relevant education and/or experience
Excellent oral and written communication skills
Ability to analyze data, perform multiple tasks, and work independently
Ability to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers, and supervisors
Ability to understand and comply with policies and procedures