Patient Care Associate – PSA

Duke Careers

. Prepare for clinic visits by reviewing next-day patients and completing preparation activities .

Posted 9/21/2026full-timeOxford • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient coordination, including scheduling, verifying insurance information, and managing medical records. Strong communication skills are essential for educating patients and ensuring compliance with healthcare regulations.

Highest-signal resume keywords

Patient CoordinationMedical TerminologyData Entry SkillsVerbal And Written CommunicationInsurance Verification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryMedical Record ManagementPatient Chart PreparationBilling ProceduresInsurance Verification

Soft Skills

Organizational SkillsInterpersonal SkillsCustomer ServicePrioritizationCommunication

Tools & Technologies

Maestro Care

Industry Keywords

HIPAAMedicareHealthcarePatient DocumentationTelephone Etiquette

About the role

Key responsibilities & impact

Prepare for clinic visits by reviewing next-day patients and completing preparation activities
Enter pre-visit orders and prepare new patient charts
Pick up X-rays, office charts, medical records, reports, petty cash, and collections bags
File and return medical records and required patient documentation
Attach HIPAA/Medicare documents to encounter forms
Check in patients and verify demographic and insurance information in Maestro Care
Educate patients on required forms and obtain signatures
Collect and post copayments and account balances
Prepare, audit, batch, and post encounter forms and charges
Coordinate labs, procedures, ancillary services, and requisitions
Schedule tests, procedures, and return appointments
Explain billing and determine cash collection amounts based on insurance plans
Check out patients
Answer telephones, take and deliver messages, and accurately report medical information
Disseminate messages according to practice communication standards

Requirements

What you’ll need

Knowledge of basic grammar and mathematical principles normally acquired through high school education
Minimum of one year of work experience directly communicating and providing service to patients or the public, preferably in a healthcare-related field
Experience effectively coordinating multiple tasks or activities
Strong verbal and written communication
Basic PC and data entry skills
Knowledge of medical terminology and telephone etiquette
Ability to organize and prioritize work
Ability to provide oral and written instructions
Ability to interact tactfully with customers and establish and maintain effective relationships
Ability to apply departmental policies, rules, and regulations relating to verifying patient information, collecting payments, and maintaining records and forms

Benefits

Comp & perks

$2,500 commitment bonus for eligible candidates
Equal employment opportunity
Reasonable accommodation information and provisions