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Patient Service Associate
Duke Careers. Coordinate and participate in daily clinic preparation activities .
About the role
Key responsibilities & impact- Coordinate and participate in daily clinic preparation activities
- Review next-day patients and complete preparation activities
- Enter pre-visit orders and prepare new patient charts
- Manage patient records, charts, reports, forms, and medical documentation
- Check patients in and out of the practice
- Identify and verify patient information in Maestro Care
- Verify and update patient demographic data
- Present required forms, educate patients, and obtain signatures
- Collect and post co-payments and account balances
- Manage insurance cards, encounter forms, charge posting, and cash collections
- Coordinate labs, procedures, ancillary services, referrals, and appointment scheduling
- Explain billing and determine cash amounts based on insurance plans
- Schedule return appointments, tests, and procedures
- Answer telephone calls and accurately distribute messages and medical information
Requirements
What you’ll need- High school education or equivalent knowledge of basic grammar and mathematical principles
- Minimum of one year of work experience directly communicating with and providing service to patients or the public
- Experience preferably in a healthcare-related field
- Experience effectively coordinating multiple tasks or activities
- Strong verbal and written communication
- Basic PC and data entry skills
- Knowledge of medical terminology and telephone etiquette
- Ability to organize and prioritize work
- Ability to provide oral and written instructions
- Ability to interact tactfully with customers
- Ability to establish and maintain effective relationships with others
- Ability to apply departmental policies, rules, and regulations related to verifying patient information, collecting payments, and maintaining records and forms
Benefits
Comp & perks- Equal opportunity employment
- Reasonable accommodation provisions for essential physical job functions
- Employment with Duke Health, a healthcare organization offering family, adolescent, internal medicine, urgent, general pediatric, and virtual care services