Patient Service Associate

Duke Careers

. Prepare for clinic visits by reviewing next-day patients and completing preparation activities .

Posted 10/23/2026full-timeMorrisville • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient check-in processes, medical record management, and effective communication with patients and healthcare providers. Capable of coordinating multiple tasks while maintaining accuracy in data entry and adherence to HIPAA standards.

Highest-signal resume keywords

Patient Check-In ProceduresMedical Record ManagementHIPAA ComplianceEffective CommunicationData Entry Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical TerminologyData EntryMathematical PrinciplesChart PreparationInsurance Billing

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsCustomer ServiceInterpersonal Skills

Tools & Technologies

Maestro Care

Industry Keywords

HealthcarePatient DocumentationLaboratory CoordinationAncillary ServicesTelephone Etiquette

About the role

Key responsibilities & impact

Prepare for clinic visits by reviewing next-day patients and completing preparation activities
Enter pre-visit orders and prepare new patient charts
Pick up X-rays, office charts, medical records, reports, petty cash, and collections bag
File and return medical records and required patient documentation
Attach HIPAA/Medicare documents to encounter forms
Check in patients and verify identification and demographic information in Maestro Care
Edit Maestro Care and complete check-in files and alerts
Identify the appropriate account for each patient visit
Present required forms, educate patients, and obtain signatures
Collect and post co-payments and account balances
Imprint chart and requisition/transmittal documents
Copy, file, and distribute insurance cards
Coordinate laboratory work and procedures
Maintain private physician office charts
Prepare, investigate, audit, and batch encounter forms or post charges in Maestro Care
Schedule tests, procedures, ancillary services, and return appointments
Complete and distribute ancillary service requisitions
Explain billing and determine cash collection amounts based on insurance plans
Check out patients
Answer telephones and take and deliver messages
Accurately and promptly report medical information from patients and referring physicians
Disseminate messages according to practice communication standards

Requirements

What you’ll need

Knowledge of basic grammar and mathematical principles normally acquired through high school education
Minimum of one year of work experience directly communicating and providing service to patients or the public
Preferably experience in a healthcare-related field
Experience effectively coordinating multiple tasks or activities
Strong verbal and written communication
Basic PC and data entry skills
Knowledge of medical terminology and telephone etiquette
Ability to organize and prioritize work
Ability to provide oral and written instructions
Ability to interact tactfully with customers and establish and maintain effective relationships
Degrees, licensure, and/or certification: N/A

Benefits

Comp & perks

$2,500 commitment bonus for eligible candidates
Equal employment opportunity commitment
Reasonable accommodation information and provisions