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Patient Service Associate – Part-time
Duke Careers. Coordinate and participate in daily clinic preparation activities .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in managing patient records, coordinating clinic activities, and effectively communicating with patients. Capable of applying medical terminology and departmental policies to ensure accurate patient information and billing processes.
Highest-signal resume keywords
Patient Record ManagementMaestro Care ProficiencyMedical Terminology KnowledgeStrong Verbal And Written CommunicationTask Coordination
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryPatient Chart PreparationInsurance VerificationBilling ExplanationEncounter Form Posting
Soft Skills
Customer InteractionOrganizational SkillsPrioritizationTactful CommunicationInstruction Delivery
Tools & Technologies
Maestro Care
Industry Keywords
HealthcarePatient ServiceMedical DocumentationTelephone EtiquetteDepartmental Policies
About the role
Key responsibilities & impact- Coordinate and participate in daily clinic preparation activities
- Review next-day patients and complete preparation activities
- Enter pre-visit orders and prepare new patient charts
- Manage patient records, reports, forms, insurance cards, and medical documentation
- Check patients in and out and verify and update patient information in Maestro Care
- Present required forms, educate patients, and obtain signatures
- Collect and post copayments and account balances
- Coordinate laboratory tests, procedures, ancillary services, and referrals
- Prepare, audit, batch, and post encounter forms and charges in Maestro Care
- Schedule tests, procedures, return appointments, and primary or referring physician visits
- Explain billing and determine cash collections based on insurance plans
- Answer telephones, take and distribute messages, and accurately report medical information
- Disseminate messages according to practice communication standards
Requirements
What you’ll need- High school education or equivalent knowledge of basic grammar and mathematical principles
- Minimum of one year of work experience directly communicating with and providing service to patients or the public, preferably in a healthcare-related field
- Experience effectively coordinating multiple tasks or activities
- Strong verbal and written communication skills
- Basic PC and data entry skills
- Knowledge of medical terminology and telephone etiquette
- Ability to organize and prioritize work
- Ability to provide oral and written instructions
- Ability to interact tactfully with customers and establish and maintain effective relationships
- Ability to apply departmental policies, rules, and regulations for verifying patient information, collecting payments, and maintaining records and forms
Benefits
Comp & perks- Equal Opportunity Employer commitment
- Reasonable accommodation information and provisions for essential physical job functions
- Part-time employment