Patient Service Associate – Pediatrics

Duke Careers

. Prepare for clinic visits by reviewing next-day patients and completing preparation activities .

Posted 10/22/2026full-timeDurham • North Carolina • United StatesJuniorMid-Level💰 $2,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient check-in processes, including data entry and verification in Maestro Care, while ensuring compliance with HIPAA and Medicare regulations. Exhibits strong organizational skills to manage multiple tasks effectively in a healthcare setting.

Highest-signal resume keywords

Maestro Care Data EntryPatient Check-In ProceduresMedical Terminology KnowledgeStrong Verbal And Written CommunicationOrganizational And Prioritization Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Entry SkillsPatient Record ManagementInsurance VerificationCo-Payment CollectionEncounter Form PreparationMedical Record FilingBilling ExplanationScheduling Tests And ProceduresMathematical PrinciplesBasic Grammar Knowledge

Soft Skills

Effective CommunicationCustomer Relationship ManagementTactful InteractionInstruction DeliveryMulti-Task Coordination

Tools & Technologies

Maestro Care

Industry Keywords

HIPAA ComplianceMedicare RegulationsHealthcare ServicePatient Information VerificationTelephone Etiquette

About the role

Key responsibilities & impact

Prepare for clinic visits by reviewing next-day patients and completing preparation activities
Enter pre-visit orders and prepare new patient charts
Pick up X-rays, office charts, medical records, reports, petty cash and collections bag
File history sheets, ancillary reports and required patient record documentation
Return medical records
Attach HIPAA/Medicare documents to encounter forms
Check in patients upon arrival
Identify correct patient information in Maestro Care
Verify and edit patient demographic data in Maestro Care
Identify the appropriate account for each patient visit
Present and explain required forms and obtain signatures
Complete Maestro Care check-in files and manage alerts
Collect and post co-payments and account balances
Imprint chart and requisition/transmittal documents
Copy, file and distribute insurance cards
Coordinate labs and procedures
Maintain private physician office charts
Prepare, investigate and audit encounter forms for completeness and accuracy
Batch encounter forms or post charges in Maestro Care
Schedule tests, procedures and return appointments
Complete and distribute ancillary service requisitions
Explain billing according to PRMO credit and collection policies
Determine cash amounts based on insurance plans
Check out patients
Answer telephones and take and deliver messages
Report medical information from patients and referring physicians accurately, completely and timely
Disseminate messages according to practice communication standards

Requirements

What you’ll need

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education
Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field
Experience in effectively coordinating multiple tasks or activities
Strong verbal and written communication
Basic PC and data entry skills
Knowledge of medical terminology and telephone etiquette
Demonstrated ability to organize and prioritize work
Ability to provide oral and written instructions
Ability to interact tactfully with customers and establish and maintain effective relationships with others
Ability to apply specific departmental policies, rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms

Benefits

Comp & perks

$2,500 commitment Bonus for Eligible Candidates