Patient Service Associate, PSA

Duke Careers

. Coordinate and perform administrative tasks supporting daily clinic operations .

Posted 9/30/2026full-timeMebane • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational and communication skills while effectively managing patient records, coordinating clinic operations, and ensuring compliance with departmental policies. Proficient in data entry and familiar with medical terminology to support patient interactions and billing processes.

Highest-signal resume keywords

Patient Record ManagementMedical Terminology KnowledgeData Entry SkillsVerbal And Written CommunicationTask Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryPatient Record ManagementInsurance ProcessingChart PreparationEncounter Form PostingBilling ExplanationAppointment SchedulingCash CollectionPatient Check-InPatient Check-Out

Soft Skills

Organizational SkillsInterpersonal SkillsCommunication SkillsCustomer ServicePrioritization

Tools & Technologies

Maestro Care

Industry Keywords

HealthcarePatient InteractionMedical RecordsBillingInsurance Verification

About the role

Key responsibilities & impact

Coordinate and perform administrative tasks supporting daily clinic operations
Prepare for clinic visits by reviewing next-day patients and completing preparation activities
Enter pre-visit orders and prepare new patient charts
Manage patient records, reports, forms, charts, petty cash, and collections bags
Check in patients, verify identification and demographic information, and update Maestro Care
Present and explain required forms and obtain patient signatures
Complete check-in files and manage alerts
Collect and post co-payments and account balances
Process insurance cards and patient-specific chart documents
Coordinate labs, procedures, ancillary services, and referrals
Prepare, investigate, audit, batch, and post encounter forms and charges
Schedule tests, procedures, and return appointments
Explain billing and determine cash collection amounts based on insurance plans
Check out patients
Answer telephones, take and deliver messages, and accurately report medical information
Disseminate messages according to practice communication standards

Requirements

What you’ll need

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education
Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field
Experience in effectively coordinating multiple tasks or activities
Strong verbal and written communication
Basic PC and data entry skills
Knowledge of medical terminology and telephone etiquette
Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others
Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms

Benefits

Comp & perks

$2,500 commitment Bonus for Eligible Candidates