Population Health Care Manager – Team Lead, Centralized Support

Duke Careers

. Coordinate and facilitate timely implementation of interventions for identified customer populations .

Posted 10/12/2026full-timeDurham • North Carolina • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in care management, staff supervision, and strategic planning while ensuring compliance with policies and procedures. Proficient in using data-management systems to enhance clinical outcomes and customer experience.

Highest-signal resume keywords

Clinical ExperienceCare ManagementStaff SupervisionStrategic PlanningACM or CCM Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Care PlanningMedication ReconciliationDocumentationAuditingTrainingCoachingPerformance OversightData AnalysisIntervention ImplementationQuality Assurance

Soft Skills

Relationship BuildingCommunicationLeadershipTeam CollaborationProblem Solving

Tools & Technologies

APIMaestroCareVirtual HealthData-Management SystemsRecorded-Call Systems

Certifications & Qualifications

RN LicensureLicensed Clinical Social WorkerLicensed Professional CounselorLicensed Addiction SpecialistACM CertificationCCM Certification

Industry Keywords

Home HealthCommunity HealthGeneral MedicineCare ManagementClinical Care

About the role

Key responsibilities & impact

Coordinate and facilitate timely implementation of interventions for identified customer populations
Recommend policy and procedure changes when gaps are identified
Monitor, support, and engage staff and management regarding systemic opportunities, strengths, and benchmarks
Use data from multiple sources to identify appropriate outreach, education, and interventions
Participate in hiring and firing processes for care-management staff
Conduct monthly individual supervision and team meetings, providing updates, training, and coaching
Report staff productivity at least monthly
Shadow each direct report at least once per evaluation period, or more frequently when concerns arise
Conduct individual and group training related to workflow, documentation, and patient care
Manage staff time and attendance in the API system
Complete routine audits in data-management systems, MaestroCare/Virtual Health, and recorded calls
Provide oversight and feedback regarding quality, clinical care, education, process accuracy, and customer experience
Participate in PHMO/DukeWELL meetings and role-enhancing trainings
Develop and maintain positive relationships with internal and external Duke Health customers
Maintain a small caseload, including documentation, assessments, medication reconciliation, and care planning
Supervise assigned care-management staff and ensure productivity, performance, quality, and policy compliance
Model best-in-class care management and collaborate with interdisciplinary teams to support transitions of care and optimal clinical outcomes

Requirements

What you’ll need

Bachelor's degree in a clinical field such as Nursing, Counseling, Social Work, Therapy, Allied Health, or community health related fields
3 years of clinical experience required
Extensive management experience
Care/case management experience within different settings, such as Home Health, Community, or General Medicine
Strategic planning experience
Current license in at least one of the following: current or compact RN licensure in North Carolina; current licensure as a licensed clinical social worker by the NC Social Work Certification and Licensure Board; current licensure as a Licensed Professional Counselor in North Carolina; or current licensure as a Licensed Addiction Specialist in North Carolina
Requires ACM or CCM certification within 3 years of hire date or by December 31, 2020
Ability to coordinate care-management interventions according to established policies and procedures
Ability to conduct staff supervision, training, coaching, audits, and performance oversight
Ability to use API, MaestroCare/Virtual Health, data-management systems, and recorded-call systems

Benefits

Comp & perks

Equal Opportunity Employer committed to providing employment opportunity without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or military status
Reasonable accommodation information and provisions available for eligible requests