Provider Support Assistant – Endocrinology

Duke Careers

. Answer patient communications by phone, email, fax, and other channels regarding coordination of care, medical results, and document tracking .

Posted 9/15/2026full-timeDurham • North Carolina • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient communication and coordination of care, with strong organizational skills and the ability to manage medical documentation efficiently. Familiarity with web-based software applications and experience in using Microsoft Word and Outlook are essential.

Highest-signal resume keywords

Patient CommunicationMedical Documentation ManagementMicrosoft Word ProficiencyMicrosoft Outlook ProficiencyEPIC Cadence Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Clerical ExperienceOffice Support ExperienceBasic Keyboarding SkillsWeb-Based Software ApplicationsDocument TrackingFMLA Paperwork ProcessingRecord RetrievalAppointment SchedulingData EntrySpreadsheet Tracking

Soft Skills

Highly Organized

Tools & Technologies

Maestro-CareEPIC

Industry Keywords

Patient Care CoordinationMedical RecordsReferral ManagementLab Results ProcessingImaging Requests

About the role

Key responsibilities & impact

Answer patient communications by phone, email, fax, and other channels regarding coordination of care, medical results, and document tracking
Obtain complete information on incoming calls from patients and physicians
Route calls and messages to the appropriate area in a timely manner
Retrieve, document, and route voicemails the same day
Enter phone messages as Maestro-Care In-basket Messages for triage, physicians, or advanced practice providers as appropriate
Process or route incoming faxes, including prescription requests, diabetic forms, FMLA paperwork, DMV forms, and disability requests
Assist with FMLA and disability paperwork, including collection, submission, and spreadsheet tracking
Review provider schedules for visit appropriateness, complete records, pre-visit lab work, correct appointment slots, and overbookings
Review clinic patient lists and ensure records are available before clinic
Order outside records and communicate with referring physician offices and patients to obtain records releases
Request imaging CDs and submit them to PACS for upload
Receive, print, and scan outside medical records
Route clinic notes to patients’ care teams
Request records for returning patients seen elsewhere
Process no-show letters
Process provider letters, clinic notes, and lab results to patients within 24 hours
Ensure follow-up and lab appointments are scheduled or queued for scheduling
Send provider-signed referrals to outside facilities for labs, studies, and tests
Scan paper records and required documents to HIM
Update the Maestro-Care Health Maintenance tab with the appropriate return interval

Requirements

What you’ll need

High school diploma or equivalent education required
One year of clerical, office support, or related experience required, or an equivalent combination of relevant education and/or experience
Basic keyboarding skills
Ability to learn web-based software applications quickly
Highly organized
Proficiency in Microsoft Word and Outlook required
EPIC and EPIC Cadence experience desired

Benefits

Comp & perks

Monday-Friday day shifts
No weekends or holidays
Equal employment opportunity and commitment to a diverse, collaborative, innovative, creative, and inclusive workplace
Reasonable accommodation provisions for qualified individuals