Lead Patient Access Conversion Specialist – Dermatology

Duly Health and Care

. Coordinate best-in-class care delivery and improve health outcomes.

Posted 9/16/2026full-timeLombard • Illinois • United StatesSenior💰 $18 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient scheduling, workflow coordination, and quality assurance while maintaining strict adherence to HIPAA guidelines. Proven ability to communicate effectively and provide exceptional customer service in a clinical environment.

Highest-signal resume keywords

Patient Scheduling CoordinationQuality Assurance ParticipationHIPAA ComplianceCustomer Service ExcellenceWorkflow Improvement Identification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Scheduling Guidelines KnowledgePatient Demographic ValidationInsurance VerificationOperational Standards MaintenanceProductivity Monitoring

Soft Skills

Clear CommunicationProfessional Phone EtiquetteCollaboration with Clinical TeamsProblem-SolvingTraining and Onboarding Support

Industry Keywords

Health Outcomes ImprovementPatient Care NavigationOperational CoordinationQuality Metrics ReviewAppointment Scheduling

About the role

Key responsibilities & impact

Coordinate best-in-class care delivery and improve health outcomes.
Collaborate with providers, clinical support staff, and operations to ensure patients are scheduled and seen as intended.
Schedule appointments and explain the purpose of appointments.
Provide same-day access and navigate patient care.
Validate patient demographics and verify coverage.
Serve as a resource and subject matter expert for team members.
Assist leadership with daily workflow coordination, onboarding and training, and troubleshooting complex issues.
Maintain quality and operational standards.
Communicate process and workflow updates.
Identify opportunities for improvement and escalate operational concerns to appropriate leadership.
Monitor team productivity, quality, and timeliness and identify trends or opportunities for improvement.
Assist leadership with reviewing productivity and quality metrics and communicating performance expectations.
Identify scheduling errors, workflow concerns, or recurring issues and assist with correcting them.
Participate in quality assurance reviews and provide feedback regarding scheduling accuracy, patient interactions, and department protocols.
Build value in programs to overcome patient objections and schedule as appropriate.
Partner with clinical and operational teams to schedule patients.
Transfer clinical calls to Triage when required.
Participate in quality assurance reviews for outreach efforts.
Reference scheduling guidelines and protocols to assure accurate scheduling.
Review and update patient demographic and insurance information as needed.
Answer switchboard calls and transfer patients to the correct department.
Send afterhours physician pages for inpatient and outpatient callers.
Answer incoming calls pleasantly and appropriately using the assigned greeting and name.
Speak clearly and professionally.
Document outreach calls, appointment scheduling, notable patient concerns, and resources provided.
Participate in departmental projects, huddles, and meetings.
Maintain and obtain accurate and current resource material.
Participate in the rotation of department responsibilities and perform other related projects and duties.
Report to the Practice Manager or Operational Supervisor.

Requirements

What you’ll need

Full-Time, 40 hours per week.
Monday - Friday | 8:00am-5:00pm.
Strict patient confidentiality must be maintained.
Adherence to all HIPAA guidelines.
Ability to coordinate scheduling and collaborate with providers, clinical support staff, and operations.
Ability to provide customer service when scheduling appointments, explaining appointment purposes, providing same-day access, navigating care, validating patient demographics, and verifying coverage.
Ability to serve as a resource and subject matter expert for team members.
Ability to assist with daily workflow coordination, onboarding and training, troubleshooting complex issues, and maintaining quality and operational standards.
Ability to communicate process and workflow updates, identify improvement opportunities, and escalate operational concerns.
Ability to monitor productivity, quality, and timeliness and identify trends or improvement opportunities.
Ability to review productivity and quality metrics and communicate performance expectations.
Knowledge of scheduling guidelines and protocols.
Ability to accurately update patient demographic and insurance information.
Professional phone etiquette and clear communication.

Benefits

Comp & perks

Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
Access to a mental health benefit at no cost.
Employer provided life and disability insurance.
$5,250 Tuition Reimbursement per year.
Immediate 401(k) match.
40 hours paid volunteer time off.
A culture committed to community engagement and social impact.
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
Additional compensation may be available through shift differentials, bonuses, and other incentives.