Duly Health and Care

Nurse

• Provide high-quality support to physicians in meeting patients’ medical needs
• Escort patients to and from exam rooms and prepare them for physicians
• Take vital signs and record medical histories and symptoms
• Ensure medical charts and laboratory results are available and complete
• Perform telephone triage and patient education
• Handle physician and pharmacy calls
• Assist with scheduling appointments and arranging hospital tests or admissions
• Administer immunizations and minor treatments as prescribed
• Record and document treatments in patient charts
• Assist physicians with procedures
• Clean and stock examination rooms
• Clean and prepare instruments for procedures and maintain medical supply lists
• Complete paperwork including lab test, x-ray, school/work note, and related requests
• Clean and sterilize equipment and check and restock medication cabinets
• Respond to patient questions and concerns as a liaison between physician and patient
• Report test results to patients as directed by physicians
• Perform OSHA controls and assist with narcotic counts
• Perform projects and other duties related to department objectives
• Utilize current nursing practices to provide patient-centered care and function as a patient advocate
• Perform additional duties as assigned

Registered Nurse, Licensed Practical Nurse – Rheumatology

Physician Assistant

• Greet patients and assist with registration and scheduling.
• Measure vital signs and collect health history.
• Support physicians during examinations, minor office surgeries, dressing changes, and first aid procedures.
• Assist with immunizations or injections when certified.
• Assist patients with prescription requests, pharmacy callbacks, provider orders, charting, and filing.
• Conduct onsite EKG, pulmonary function, blood glucose, and urine pregnancy testing.
• Maintain clean, warm, and inviting examination rooms.
• Provide excellent customer service while exemplifying Duly Health and Care CARE values.
• Travel to assist other local clinics as required.

Medical Assistant – Nephrology

• Provide high quality support to physicians in meeting patients' medical needs.
• Escort patients to and from exam rooms and prepare them for physicians.
• Take vital signs and record medical history and symptoms.
• Ensure medical charts and lab test results are available and complete.
• Perform telephone triage and patient education.
• Handle physician and pharmacy calls.
• Assist with scheduling appointments and arranging hospital tests or admissions.
• Administer immunizations and minor treatments as prescribed.
• Record and document activities in patient charts.
• Assist physicians with procedures as necessary.
• Clean and stock examination rooms.
• Clean and prepare instruments for procedures.
• Order lab tests and X-rays and complete related paperwork.
• Clean and sterilize equipment and restock medication cabinets.
• Respond to patient questions and concerns as a liaison between physician and patient.
• Report test results to patients as directed by the physician.
• Perform OSHA controls and assist with narcotic counts.
• Perform other projects and duties related to department objectives.
• Function as a patient advocate and initial contact for patient-related issues.
• Perform additional duties as assigned.

RN, Staff Nurse

Patient Service Representative

• Greet and check in patients, conduct check-out, and schedule appointments.
• Conduct regular lobby checks to maintain cleanliness and patient comfort.
• Coordinate provider schedules to improve patient access, reduce wait times, and support timely follow-ups.
• Use EPIC and other systems to update patient demographics, verify insurance, generate forms, respond to emails, and document emergency contacts.
• Collect copayments and service fees, issue receipts, and reconcile daily financial transactions.
• Answer a multi-line phone system, take messages, route inquiries, and make outbound appointment calls.
• Communicate information about Duly clinical personnel to patients and others.
• Schedule follow-up and in-house specialist referral appointments.
• Participate in daily and weekly team huddles.
• Review performance dashboards, identify gaps, escalate issues, suggest improvements, and adjust workflows.
• Maintain patient confidentiality and adhere to HIPAA standards.
• Monitor patient wait times and communicate delays professionally.
• Perform additional duties and special projects as assigned.

Patient Service Representative – Gastro

Patient Care

• Serve as a primary assistant to Technologists and Radiologists under the direction of Radiology supervisors and Quality and Compliance Manager.
• Prepare scanning rooms for patient exams, including cleaning, sterilizing, and stocking supplies.
• Escort patients to scanning rooms and obtain pertinent information, including weight, height, health history, and symptoms.
• Assist with exams and procedures, including workflow, positioning, contrast preparation, medical coils, phantom handling, and exam/procedure preparation.
• Assist the Radiology Coordinator with distribution of exams to Radiologists.
• Connect Radiologists with ordering providers to report STAT results.
• Assist the Radiology QA and Compliance team with data projects.
• Perform quality control procedures and maintain department and patient areas.
• Clean, disinfect, and/or sterilize coils and equipment according to safety and OSHA standards.
• Maintain department logs and stock clean linen; empty soiled linen receptacles.
• Document patient information, medications, visit reasons, and symptoms.
• Follow department safety and contrast preparation procedures using lab and surgery/implant reports.
• Complete necessary department paperwork and prepare patient paperwork according to guidelines.

Patient Care Liaison

General

• Operate radiologic equipment to produce diagnostic body radiographs (x-rays) as directed by a Radiologist.
• Position patients and adjust immobilization devices to obtain optimum views.
• Explain procedures to patients to reduce anxiety and obtain cooperation.
• Move x-ray equipment and adjust exposure controls.
• Practice radiation protection techniques for patients and staff.
• Obtain patients’ pertinent history.
• Maintain the crash cart.
• Maintain and stock inventory.
• Maintain OSHA regulations.
• Perform other projects and duties related to department objectives.
• Report to the lead technologist for work assignments.
• Assist with film quality control.
• Operate the department during evenings and holidays.
• Assist and relieve the manager by expediting patient workflow.

Technologist, X-ray

Performance Marketing

• Make high-volume outbound phone calls to fulfill patient needs over the phone.
• Provide patient scheduling and transportation assistance.
• Acknowledge and welcome patients and visitors.
• Set the tone for a positive experience.
• Verify patient information and document it in the Electronic Health Record (EPIC).
• Review schedules and pre-screen patients based on departmental protocol.
• Monitor schedules daily, ensuring all open slots are filled on the same day.
• Monitor patient scheduling reports daily.
• Review the Daily Appointment Report and prepare charts as appropriate.
• Perform other duties and responsibilities as assigned.

Patient Access Conversion Specialist – Dermatology

Clinical Supervisor

• Coordinate and direct Infusion services across one or several locations.
• Schedule work and coordinate staffing resources and schedules.
• Track productivity and quality outcomes.
• Address issues with staff and patients.
• Participate in hiring, orientation, training, appraisals, coaching, counseling, and discipline of staff.
• Develop, implement, and administer department activities to ensure quality, efficiency, access, work safety, and a positive patient experience.
• Communicate job expectations and approve timecards and staff time-off requests.
• Communicate with Duly physicians and leadership about services and technology updates.
• Maintain department files and records according to Duly guidelines.
• Attend monthly department meetings.
• Provide educational, developmental, and ongoing training opportunities for staff.
• Oversee staff competency in appropriate positions.
• Support acquisitions, new-site development, and startup activities.
• Plan for acquisition, alignment, and engagement of human resources.
• Promote teamwork and alignment with department and organizational goals.
• Support clinical programs and student development.
• Maintain an environment that provides the best patient care.
• Address improvement areas identified through patient feedback and interdepartmental input.
• Perform other assigned duties.

Clinical Supervisor – Infusion

• Greet patients and assist with registration, scheduling, measuring vital signs and collecting health history
• Provide support to physicians during examinations, minor office surgeries, dressing changes and other first aid procedures
• Assist with immunizations or injections when certified
• Assist patients with prescription requests, address pharmacy callbacks, provider orders, update charting and filing
• Conduct onsite lab testing including EKG, pulmonary function, blood glucose and urine pregnancy tests
• Maintain clean, warm and inviting examination rooms
• Provide excellent customer service exemplifying Duly Health and Care CARE values
• Coordinate care with imaging, therapy and surgery teams
• Travel to assist other local clinics may be required

Medical Assistant – Orthopedics

• Perform sonographic procedures according to department standards in a timely and efficient manner.
• Provide patient education before, during, and after procedures to reduce anxiety and enhance comfort.
• Produce examinations meeting image quality standards and department protocols.
• Submit images for physician interpretation.
• Verify patient demographic information, clinical diagnosis, and required technical results.
• Complete all technical data entry components before the end of shift.
• Monitor and reorder stock supplies, rotate dated items, and maintain clean, orderly imaging rooms.
• Report equipment failures.
• Support organizational changes.
• Adhere to institutional safety procedures.
• Participate in multidisciplinary patient care with nurses and physicians.
• Model customer service principles focused on innovation, service excellence, and teamwork.

Technologist, Ultrasound

• Perform mammography procedures in a technically proficient manner
• Follow department protocols and specific radiologist direction
• Corroborate patient's clinical history with procedure and document information according to department standards
• Prepare patients for procedures, provide instructions, obtain cooperation, and minimize anxiety
• Select and operate breast imaging equipment and associated devices
• Position patients and equipment to best demonstrate the anatomic area of interest
• Explain the need for breast compression while respecting patient ability and comfort
• Apply radiation protection principles to minimize exposure
• Assist with stereotactic biopsies, with training available if needed
• Participate in staff meetings with employee involvement
• Maintain positive work relationships with co-workers, physicians, and healthcare team members
• Maintain an orderly and clean work area
• Maintain confidentiality regarding patient and organizational information
• Maintain adequate department supply levels
• Work under the supervision of the Manager and Breast Radiologist
• Perform breast imaging examinations to assist medical diagnosis or cancer screening

Ultrasound Technologist

• Perform complex diagnostic CT procedures under the direction of the radiologist.
• Perform routine CTs and CTAs.
• Take accurate verbal patient histories and start IVs to administer IV contrast.
• Maintain a positive imaging environment and act as a patient liaison to the radiologist.
• Complete computer applications, scanning, scanner quality control, daily paperwork, and protocoling.
• Maintain detailed patient histories.
• Keep radiation exposure to ALARA levels.
• Provide the radiologist with quality networked images.
• Interact professionally with radiologists, site managers, clerical staff, and patients.
• Perform ordered examinations according to accepted standards and site-specific radiologist protocols.
• Maintain patient care, comfort, and safety during examinations.
• Administer IV and oral contrast under radiologist guidance and site-specific protocols.
• Review and explain procedures to patients.
• Perform equipment quality checks, troubleshoot problems, call for service, and notify pertinent team members.
• Maintain a clean environment and complete necessary protocolling tasks.
• Follow quality assurance guidelines, maintain patient confidentiality, and comply with CT imaging and safety policies.
• Maintain technical competency through continuing education and Duly Health and Care-sponsored training.
• Perform additional duties as required.

CT Technologist

• Float technologist for Rickert, Clay and Oak Lawn.
• Work rotating Monday–Friday shifts of 7:30am–4pm and 11:30am–8pm.
• Work two weekend days per month from 7:30am–4pm.
• Perform complex diagnostic MRI procedures from inception to completion under radiologist direction.
• Perform routine MRIs and MRAs.
• Take accurate verbal patient histories and start IVs to administer IV contrast.
• Maintain a positive imaging environment and act as patient liaison to the radiologist.
• Perform quality assurance checks on equipment and procedure areas.
• Ensure MRI safety standards and ferromagnetic-material controls are met.
• Explain emergency shutdown procedures and demonstrate fire and safety evacuations.
• Check patient transfer/transport equipment for safe operational compliance.
• Operate required equipment using established MRI guidelines and protocols.
• Complete protocolling tasks and perform ordered examinations according to written MRI protocols.
• Properly identify patients using three unique identifiers.
• Introduce self using name and role title and explain procedures in lay terms using educational aids or interpreters when necessary.
• Allow time for patient questions and verify MRI screening forms and information.
• Start IV access, select appropriate IV sites and catheters, perform venipuncture, and inject contrast under physician direction.
• Select and prepare correct IV contrast and injection parameters; monitor and document injections.
• Generate QA documentation when infiltration or reaction occurs.
• Prepare and position patients according to MRI protocols to achieve the highest-quality images.

MRI Technologist

• Operate radiologic equipment to produce diagnostic radiographs (x-rays) as directed by a Radiologist
• Position patients and adjust immobilization devices to obtain requested views
• Explain procedures to patients to reduce anxiety and obtain cooperation
• Move and adjust x-ray equipment and set exposure factors
• Practice radiation protection techniques for patients and staff
• Obtain patients’ pertinent history
• Maintain the crash cart
• Maintain and stock inventory
• Maintain OSHA regulations
• Perform projects and duties related to department objectives
• Report to the lead technologist for work assignments
• Assist with film quality control
• Operate the department during evening and holiday coverage
• Assist and relieve the manager while expediting patient workflow
• Rotate shifts between Lisle MOB and Lombard x-ray locations

X-Ray Technologist

• Greet patients and assist with registration, scheduling, measuring vital signs, and collecting health history
• Provide support to physicians during examinations, minor office surgeries, dressing changes, and other first aid procedures
• Assist with immunizations or injections when certified
• Assist patients with prescription requests, address pharmacy callbacks and provider orders, and update charting and filing
• Conduct onsite lab testing including EKG, pulmonary function, blood glucose, and urine pregnancy tests
• Maintain clean, warm, and inviting examination rooms for patient visits
• Provide excellent customer service exemplifying Duly Health and Care CARE values
• Work hours may vary between 8:00–4:30 and 8:00–5:00, Monday through Friday
• Travel to assist other local clinics may be required