Patient Access Conversion Specialist – Cardiology

Duly Health and Care

. Make high-volume outbound phone calls to fulfill patient needs over the phone.

Posted 11/11/2026full-timeNaperville • Illinois • United StatesMid-LevelSenior💰 $16 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient scheduling and communication, ensuring a positive experience through high-volume outbound calls and effective use of Electronic Health Record (EPIC) systems. Maintains integrity and efficiency in fulfilling patient needs while adhering to organizational policies and protocols.

Highest-signal resume keywords

Patient SchedulingHigh-Volume Outbound Phone CallsElectronic Health Record (EPIC)Customer Service ExcellencePatient Pre-Screening

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingOutbound Phone CallsPatient Information VerificationDocumentation in EPICPre-Screening Patients

Soft Skills

Customer ServicePersonal IntegrityHonestySincerityTrustworthiness

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Patient NeedsTransportation AssistanceDaily Appointment ReportDepartmental ProtocolOrganizational Policies

About the role

Key responsibilities & impact

Make high-volume outbound phone calls to fulfill patient needs over the phone.
Schedule patients and provide transportation assistance.
Acknowledge and welcome patients and visitors.
Set the tone for a positive experience.
Verify patient information and document it in the Electronic Health Record (EPIC).
Review schedules.
Pre-screen patients based on departmental protocol.
Monitor schedules daily, ensuring all open slots are filled on the same day.
Monitor patient scheduling reports daily.
Review the Daily Appointment Report and prepare charts as appropriate.
Perform all other duties/responsibilities as assigned.

Requirements

What you’ll need

High school diploma or GED
Three years of patient/client-facing experience
Demonstrates excellence in customer service and satisfaction levels for internal and external customers.
Demonstrates personal integrity, honesty, sincerity; trusted to do the right thing.
Performs core responsibilities efficiently and effectively within organization policies, procedures, and external governmental agency parameters.
Ability to make high-volume outbound phone calls.
Ability to schedule patients and assist with transportation.
Ability to verify patient information and document in EPIC.
Ability to pre-screen patients based on departmental protocol.

Benefits

Comp & perks

Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
Access to a mental health benefit at no cost.
Employer provided life and disability insurance.
$5,250 Tuition Reimbursement per year.
Immediate 401(k) match.
40 hours paid volunteer time off.
A culture committed to community engagement and social impact.
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
Additional compensation may be available through shift differentials, bonuses, and other incentives.