Patient Access Conversion Specialist – Cardiology

Duly Health and Care

. Make high volume outbound phone calls to fulfill patient needs over the phone .

Posted 11/11/2026full-timeNaperville • Illinois • United StatesMid-LevelSenior💰 $16 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong patient interaction skills through high-volume outbound communication and effective scheduling management. Proficient in utilizing Electronic Health Record systems to ensure accurate patient information and enhance customer service experiences.

Highest-signal resume keywords

Patient SchedulingElectronic Health Record (EPIC)Customer Service ExcellencePatient InteractionScheduling Reports Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingElectronic Health Record (EPIC)Pre-Screening PatientsDocumenting Patient InformationReviewing Schedules

Soft Skills

Customer ServicePersonal IntegrityHonestySincerityPositive Experience Facilitation

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Patient Needs FulfillmentTransportation AssistanceDaily Appointment ReportCore ResponsibilitiesOrganizational Policies

About the role

Key responsibilities & impact

Make high volume outbound phone calls to fulfill patient needs over the phone
Provide patient scheduling and transportation assistance
Acknowledge and welcome patients and visitors
Set the tone for a positive experience
Verify patient information and document it in the Electronic Health Record (EPIC)
Review schedules
Pre-screen patients based on departmental protocol
Monitor schedules daily, ensuring all open slots are filled on the same day
Monitor patient scheduling reports daily
Review the Daily Appointment Report and prepare charts as appropriate
Perform all other duties/responsibilities as assigned

Requirements

What you’ll need

High school diploma or GED
Three years of patient/client-facing experience
Demonstrates excellence in customer service and satisfaction levels for internal and external customers
Demonstrates personal integrity, honesty, and sincerity; trusted to do the right thing
Performs core responsibilities efficiently and effectively within organization policies, procedures, and external governmental agencies

Benefits

Comp & perks

Additional compensation may be available through shift differentials, bonuses, and other incentives
Base pay is only a portion of the total rewards package