Patient Access Conversion Specialist – Dermatology

Duly Health and Care

. Make high-volume outbound phone calls to fulfill patient needs over the phone.

Posted 9/29/2026full-timeLombard • Illinois • United StatesMid-LevelSenior💰 $15 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong patient interaction skills, ensuring a positive experience through effective communication and scheduling management. Proficient in using Electronic Health Record systems, particularly EPIC, to maintain accurate patient information and support operational efficiency.

Highest-signal resume keywords

Patient SchedulingElectronic Health Record (EPIC)Customer Service ExcellencePatient InteractionScheduling Reports Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingElectronic Health Record (EPIC)DocumentationPre-Screening PatientsChart Preparation

Soft Skills

Customer ServiceIntegrityHonestySincerityPositive Experience Facilitation

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Patient NeedsTransportation AssistanceDaily Appointment ReportDepartmental ProtocolOpen Slot Monitoring

About the role

Key responsibilities & impact

Make high-volume outbound phone calls to fulfill patient needs over the phone.
Provide patient scheduling and transportation assistance.
Acknowledge and welcome patients and visitors.
Set the tone for a positive experience.
Verify patient information and document it in the Electronic Health Record (EPIC).
Review schedules and pre-screen patients based on departmental protocol.
Monitor schedules daily, ensuring all open slots are filled on the same day.
Monitor patient scheduling reports daily.
Review the Daily Appointment Report and prepare charts as appropriate.
Perform other duties and responsibilities as assigned.

Requirements

What you’ll need

High school diploma or GED
Three years of patient/client-facing experience
Demonstrates excellence in customer service and satisfaction levels for internal and external customers.
Demonstrates personal integrity, honesty, and sincerity; trusted to do the right thing.
Performs core responsibilities efficiently and effectively within organization policies, procedures, and external governmental agency requirements.
Ability to work Monday-Friday, 8:00am-5:00pm.
Ability to travel to the Naperville clinic as needed.

Benefits

Comp & perks

Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
Access to a mental health benefit at no cost.
Employer provided life and disability insurance.
$5,250 Tuition Reimbursement per year.
Immediate 401(k) match.
40 hours paid volunteer time off.
A culture committed to community engagement and social impact.
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
Additional compensation may be available through shift differentials, bonuses, and other incentives.