Patient Service Representative

Duly Health and Care

. Greet and check in and check out patients and schedule appointments.

Posted 10/22/2026full-timeWestmont • Illinois • United StatesMid-LevelSenior💰 $15 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in managing patient interactions, scheduling appointments, and maintaining accurate records in EPIC or similar EMR systems. Exhibits strong customer service, communication, and organizational skills while adhering to HIPAA standards.

Highest-signal resume keywords

Proficiency In EPICCustomer Service SkillsMedical Office ProceduresMicrosoft Office SuiteInsurance Verification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

EPICInsurance VerificationMedical Office ProceduresAppointment SchedulingFinancial Transaction ReconciliationData EntryMulti-Line Phone OperationDocument ManagementTime ManagementOrganizational Skills

Soft Skills

Exceptional Communication SkillsDetail-OrientedPositive AttitudeCollaborativeAdaptable

Tools & Technologies

Microsoft Office SuiteEMR SystemsBasic IT Systems

Industry Keywords

Patient ConfidentialityHIPAA ComplianceClinical SettingReceptionist ExperiencePatient Comfort

About the role

Key responsibilities & impact

Greet and check in and check out patients and schedule appointments.
Conduct regular lobby checks to maintain cleanliness and patient comfort.
Coordinate provider schedules to optimize appointment availability and resource capacity.
Update patient demographics and verify insurance details in EPIC and other systems.
Generate necessary forms, respond to emails, and document emergency contact information.
Collect copayments and service fees, issue receipts, and reconcile daily financial transactions.
Answer multi-line phones, take messages, route inquiries, and make outbound appointment calls.
Communicate information about Duly clinical personnel to patients and others.
Schedule follow-up and in-house specialist referral appointments.
Participate in daily and weekly team huddles.
Review performance dashboards and identify gaps, escalate issues, suggest improvements, and adjust workflows.
Monitor patient wait times and communicate delays professionally.
Perform additional duties and special projects as assigned.

Requirements

What you’ll need

High School diploma or equivalent required
Minimum 1 year of experience in a medical office or clinical setting preferred
Prior experience in a receptionist or front desk role strongly preferred
Exceptional customer service skills and passion for serving others.
Outstanding verbal and written communication skills.
Proficiency in EPIC or similar EMR systems.
Knowledge of medical office procedures and insurance verification.
Skilled in operating phones, personal computers, software and other basic IT systems.
Proficient in Microsoft Office Suite products including Excel, Word and Outlook.
Detail-oriented with excellent organizational and time management skills.
Ability to handle sensitive information with discretion.
Positive, professional, collaborative, and adaptable attitude.
Ability to sit, stand, walk, bend, and stretch for extended periods
Vision must be correctable to 20/20; normal hearing required for phone communication
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
Must maintain patient confidentiality and adhere to HIPAA standards.

Benefits

Comp & perks

Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
Access to a mental health benefit at no cost.
Employer provided life and disability insurance.
$5,250 Tuition Reimbursement per year.
Immediate 401(k) match.
40 hours paid volunteer time off.
A culture committed to community engagement and social impact.
Up to 12 weeks parental leave at 100% pay.
A financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
Additional compensation may be available through shift differentials, bonuses, and other incentives.