Patient Service Representative – Gastro

Duly Health and Care

. Greet and check in patients, conduct check-out, and schedule appointments.

Posted 9/30/2026full-timeHinsdale • Illinois • United StatesMid-LevelSenior💰 $15 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient scheduling, insurance verification, and EMR systems like EPIC, while maintaining high standards of customer service and confidentiality in a medical office environment.

Highest-signal resume keywords

Proficiency In EPICCustomer Service SkillsMedical Office ProceduresOrganizational SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance VerificationPatient SchedulingFinancial Transaction ReconciliationMulti-Line Phone OperationMicrosoft Office SuiteDetail OrientationTime Management

Soft Skills

Exceptional Customer ServicePositive AttitudeProfessionalismCollaborationAdaptability

Tools & Technologies

EPICEMR SystemsPersonal ComputersBasic IT Systems

Industry Keywords

HIPAA CompliancePatient ConfidentialityClinical Setting ExperienceFront Desk Role Experience

About the role

Key responsibilities & impact

Greet and check in patients, conduct check-out, and schedule appointments.
Conduct regular lobby checks to maintain cleanliness and patient comfort.
Coordinate provider schedules to improve patient access, reduce wait times, and support timely follow-ups.
Use EPIC and other systems to update patient demographics, verify insurance, generate forms, respond to emails, and document emergency contacts.
Collect copayments and service fees, issue receipts, and reconcile daily financial transactions.
Answer a multi-line phone system, take messages, route inquiries, and make outbound appointment calls.
Communicate information about Duly clinical personnel to patients and others.
Schedule follow-up and in-house specialist referral appointments.
Participate in daily and weekly team huddles.
Review performance dashboards, identify gaps, escalate issues, suggest improvements, and adjust workflows.
Maintain patient confidentiality and adhere to HIPAA standards.
Monitor patient wait times and communicate delays professionally.
Perform additional duties and special projects as assigned.

Requirements

What you’ll need

High School diploma or equivalent required
Minimum 1 year of experience in a medical office or clinical setting preferred
Prior experience in a receptionist or front desk role strongly preferred
Exceptional customer service skills and passion for serving others.
Outstanding verbal and written communication skills.
Proficiency in EPIC or similar EMR systems.
Knowledge of medical office procedures and insurance verification.
Skilled in operating phones, personal computers, software and other basic IT systems.
Proficient in Microsoft Office Suite products including Excel, Word and Outlook.
Detail-oriented with excellent organizational and time management skills.
Ability to handle sensitive information with discretion.
Positive, professional, collaborative, and adaptable attitude.
Ability to sit, stand, walk, bend, and stretch for extended periods
Vision must be correctable to 20/20; normal hearing required for phone communication
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Benefits

Comp & perks

Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
Access to a mental health benefit at no cost.
Employer provided life and disability insurance.
$5,250 Tuition Reimbursement per year.
Immediate 401(k) match.
40 hours paid volunteer time off.
A culture committed to community engagement and social impact.
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
Additional compensation may be available through shift differentials, bonuses, and other incentives.