Patient Service Representative – Geriatrics

Duly Health and Care

. Greet and check in and check out patients; conduct lobby checks to maintain cleanliness and comfort .

Posted 9/17/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $15 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient scheduling, insurance verification, and EMR systems like EPIC, while maintaining exceptional customer service and communication skills. Capable of managing financial transactions and adhering to HIPAA standards in a medical office environment.

Highest-signal resume keywords

Proficiency In EPICCustomer Service SkillsMedical Office ProceduresInsurance VerificationMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingInsurance VerificationFinancial Transaction ReconciliationEMR SystemsMicrosoft ExcelMicrosoft WordMicrosoft Outlook

Soft Skills

Exceptional Customer ServiceOutstanding Verbal CommunicationDetail-OrientedOrganizational SkillsTime Management

Tools & Technologies

EPICMulti-Line PhonesPersonal ComputersBasic IT Systems

Industry Keywords

HIPAA ComplianceMedical OfficeClinical SettingPatient Confidentiality

About the role

Key responsibilities & impact

Greet and check in and check out patients; conduct lobby checks to maintain cleanliness and comfort
Coordinate provider schedules to optimize appointment availability, resource capacity, patient access, wait times, and follow-ups
Update patient demographics, verify insurance details, generate forms, respond to emails, and document emergency contacts in EPIC and other systems
Collect copayments and service fees, issue receipts, and reconcile daily financial transactions
Answer multi-line phones, take messages, route inquiries, and make outbound appointment calls
Communicate information about Duly clinical personnel to patients and others
Schedule follow-up and in-house specialist referral appointments
Participate in daily and weekly team huddles
Review performance dashboards and escalate issues, suggest improvements, or adjust workflows
Maintain patient confidentiality and adhere to HIPAA standards
Monitor patient wait times and communicate delays
Perform additional duties and special projects as assigned

Requirements

What you’ll need

High School diploma or equivalent required
Minimum 1 year of experience in a medical office or clinical setting preferred
Prior experience in a receptionist or front desk role strongly preferred
Exceptional customer service skills and passion for serving others
Outstanding verbal and written communication skills
Proficiency in EPIC or similar EMR systems
Knowledge of medical office procedures and insurance verification
Skilled in operating phones, personal computers, software and other basic IT systems
Proficient in Microsoft Office Suite products including Excel, Word and Outlook
Detail-oriented with excellent organizational and time management skills
Ability to handle sensitive information with discretion
Ability to sit, stand, walk, bend, and stretch for extended periods
Vision must be correctable to 20/20; normal hearing required for phone communication

Benefits

Comp & perks

Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
Access to a mental health benefit at no cost.
Employer provided life and disability insurance.
$5,250 Tuition Reimbursement per year.
Immediate 401(k) match.
40 hours paid volunteer time off.
A culture committed to community engagement and social impact.
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
Additional compensation may be available through shift differentials, bonuses, and other incentives.