Surgery Scheduler

Duly Health and Care

. Greet patients in a friendly manner by phone or in person.

Posted 9/21/2026full-timeGlen Ellyn • Illinois • United StatesJuniorMid-Level💰 $16 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in surgery scheduling, patient communication, and medical terminology, ensuring efficient coordination of pre-operative processes and maintaining patient confidentiality. Proficient in managing multiple tasks while providing exceptional customer service in a healthcare environment.

Highest-signal resume keywords

Surgery SchedulingMedical TerminologyCPT CodingICD-9 CodingCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Surgery SchedulingMedical TerminologyCPT CodingICD-9 CodingReferral Process

Soft Skills

ProfessionalismMultitaskingTime ManagementEffective Communication

Tools & Technologies

Computer Programs

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Patient ConfidentialityPre-Op TestingInsurance VerificationCase Volume Tracking

About the role

Key responsibilities & impact

Greet patients in a friendly manner by phone or in person.
Develop and maintain effective working relationships with internal physicians and scheduling staff at facilities.
Verify patient personal and insurance information and coordinate pre-op testing per insurance.
Serve as the single point of contact for internal staff and external inquiries for scheduled procedures.
Schedule or reschedule pre-op lab and other testing before procedures and surgeries.
Contact patients to confirm procedures or surgeries.
Explain and verify prep instructions with patients and route to a nurse when appropriate.
Prepare essential paperwork for referral coordinators and facilities.
Verify daily doctor schedules and distribute them to appropriate personnel.
Maintain strict patient confidentiality.
Work with billing staff to ensure procedures are charged.
Cover or fill in for co-workers as needed.
Track case volume and direct cases to facilities according to management direction.
Perform other assigned duties and responsibilities.

Requirements

What you’ll need

High school diploma or GED.
2+ years prior surgery scheduling, telephone, computer and customer service experience.
Knowledge of medical terminology, verbal and written.
Knowledge of CPT and ICD-9 coding.
Knowledge of referral process.
Ability to learn new computer programs.
Ability to act professionally towards customers, physicians, and co-workers.
Ability to multitask and prioritize.
Time management skills.

Benefits

Comp & perks

Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
Access to a mental health benefit at no cost.
Employer provided life and disability insurance.
$5,250 Tuition Reimbursement per year.
Immediate 401(k) match.
40 hours paid volunteer time off.
A culture committed to community engagement and social impact.
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
Monday through Friday 8:30am-5:00pm schedule.