Area Vice President, Client Success

Dun & Bradstreet

. Lead the Customer Success function to achieve customer satisfaction, programmatic, business, and strategic goals.

Posted 11/11/2026full-timeAustin • Texas • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading Customer Success initiatives, driving customer satisfaction, and managing high-touch enterprise accounts. Proven ability to build and maintain high-performing teams while collaborating with executive leadership to achieve strategic business goals.

Highest-signal resume keywords

Customer Success LeadershipPost-Sale Client ManagementCross-Functional Team CollaborationData-Driven Decision MakingExcellent Business Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Retention ManagementAccount EngagementPerformance ManagementTechnical AcumenBusiness Case Development

Soft Skills

Servant LeadershipRelationship BuildingTeam BuildingProblem Solving

Tools & Technologies

MS ExcelMS PowerPointMS Word

Industry Keywords

Enterprise AccountsC-Level EngagementSales GrowthClient RenewalsOperational Targets

About the role

Key responsibilities & impact

Lead the Customer Success function to achieve customer satisfaction, programmatic, business, and strategic goals.
Build and maintain a high-performing team through hiring, goal setting, rewards, team building, and performance management.
Serve as a trusted advisor to client organizations and ensure measurable success and ROI with the platform.
Use data to enhance team performance, build business cases, and drive product adoption.
Set expectations and drive the team to meet or exceed operational targets through structured and agile processes.
Advocate for customers and build relationships with C-level and VP stakeholders.
Lead account engagement using servant leadership and a proactive approach.
Collaborate with executive leadership to prioritize customer success initiatives.
Retain existing business and drive sales growth through client adoption of company products and services.
Manage value-driven engagements across the customer retention lifecycle resulting in client renewals.
Handle escalations and coordinate across other company functional areas.

Requirements

What you’ll need

15+ years of relevant experience.
Bachelor's required.
Minimum of 10 years in post-sale client management experience leading a portfolio of high-touch enterprise and/or strategic accounts.
Technical acumen to understand and connect clients’ business goals with product abilities.
Excellent verbal and written business communication and presentation skills.
Experience working with complex, multi-divisional, multi-geographical customers.
Experience working with cross-functional teams including Product, Sales, Support, and Ops.
Excellent MS Excel, MS PowerPoint, and MS Word skills.
Ability to travel for business at least 25% of the time.

Benefits

Comp & perks

Generous paid time off in your first year, increasing with tenure.
Up to 16 weeks 100% paid parental leave after one year of employment.
Paid sick time to care for yourself or family members.
Education assistance and extensive training resources.
Do Good Program: Paid volunteer days & donation matching.
Competitive 401k with company matching.
Health & wellness benefits, including discounted Wellhub membership rates.
Medical, dental & vision insurance for you, spouse/partner & dependents.