Senior Client Success Manager

Dun & Bradstreet

. Serve as the single post-sales support point of contact for customers for value and impact conversations.

Posted 9/29/2026full-timeFlorham Park • New Jersey • United StatesSenior💰 $114,900 - $193,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in post-sales support, customer training coordination, and project management, ensuring delivery of contracted products and services while meeting SLAs and KPIs. Proficient in utilizing various applications and systems to optimize customer engagement and support.

Highest-signal resume keywords

Post-Sales SupportProject ManagementCustomer Training CoordinationSales SupportEnterprise Product Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementProcess MappingKPI DocumentationCustomer Use Case DocumentationData Advisory

Soft Skills

Strong Written CommunicationStrong Verbal Communication

Tools & Technologies

SFDCBI PortalSales SpotUsage Reporting SystemsFinance Solutions

Certifications & Qualifications

Project Management CertificationSix Sigma

Industry Keywords

Account ManagementClient ServiceSales SupportCFO PersonaCMO Persona

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serve as the single post-sales support point of contact for customers for value and impact conversations.
Coordinate with internal teams and appropriate D&B resources, including Delivery, Onboarding & Implementation, Product Teams, Value Adoption & Training, Data Advisory, Global Data Content, Technical Implementation, Consultant/Solution Architects, and Customer Service.
Document customer use cases and KPIs, user adoption/product utilization, and solution optimization.
Identify and coordinate customer training needs across the customer portfolio while supporting 1–3 Account Executives.
Ensure contracted products/services are delivered so SLAs and KPIs are met or exceeded.
Facilitate additional customer support involving data advisory, global data content, technical implementation, consulting/solution architecture, customer service, technology, training, and escalation resources.
Promote attendance at industry knowledge sessions when available.
Provide backup to Sales AEs and other CSMs with contract management, forecasting, and negotiation as needed.
Use Finance Solutions, Sales & Marketing Solutions, and Third Party Risk & Compliance product certifications to demo products with customers as needed.

Requirements

What you’ll need

Experience with accessing/using a variety applications and systems: SFDC, KPI, BI Portal, OA/QTC, Sales Spot, Usage Reporting Systems.
Strong demonstrated knowledge and acumen of enterprise product(s) set associated with business unit solutions.
Strong written and verbal communication skills.
Ability to document at a high level a Process Review and/or Process Map.
3-5 years of project management experience.
Understands Personas of CFO, CPO, CCO and CMO.
Bachelor’s degree.
5+ years of sales/sales support/client service/account management experience.
Master’s Degree, Six Sigma or Project Management Certification(s) preferred.

Benefits

Comp & perks

Generous paid time off in your first year, increasing with tenure.
Up to 16 weeks 100% paid parental leave after one year of employment.
Paid sick time to care for yourself or family members.
Education assistance and extensive training resources.
Do Good Program: Paid volunteer days & donation matching.
Competitive 401k with company matching.
Health & wellness benefits, including discounted Wellhub membership rates.
Medical, dental & vision insurance for you, spouse/partner & dependents.