Senior Client Success Manager, East

Dun & Bradstreet

. Own the assigned full lifecycle of the Client’s overall success with D&B, including adoption, value realisation, client satisfaction, retention readiness and renewal support.

Posted 11/11/2026full-timeFlorham Park • New Jersey • United StatesSenior💰 $114,900 - $193,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Client Success management, focusing on customer health, maturity, and value realization through strategic planning and collaboration with cross-functional teams. Proven ability to engage with executive stakeholders and deliver measurable outcomes for complex global clients.

Highest-signal resume keywords

Client Success ManagementRetention PlanningCustomer Health AnalysisStakeholder EngagementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalyticsProject ManagementService ManagementSolution ArchitectureRisk MitigationWorkflow ConfigurationAI-Enabled CapabilitiesCustomer Maturity Roadmap DevelopmentCRM Systems ManagementValue Realization Activities

Soft Skills

Collaboration SkillsInfluencing SkillsListening SkillsPresentation SkillsCommunication Skills

Industry Keywords

Global ClientsEnterprise SolutionsStrategic Account PlanningT-Minus Retention PlanningCustomer EngagementExecutive Business ReviewsService Relationship IntelligenceClient Risk IdentificationGrowth Signal IdentificationCommercial Ownership

About the role

Key responsibilities & impact

Own the assigned full lifecycle of the Client’s overall success with D&B, including adoption, value realisation, client satisfaction, retention readiness and renewal support.
Serve as senior Customer Success owner and trusted advisor for complex Global and Enterprise Clients.
Lead customer maturity discussions and develop or support customer maturity roadmaps.
Develop and lead Strategic T-Minus Retention Planning with Sales.
Capture and act on customer health, maturity, risk and growth signals.
Lead Client Success playbook execution for complex Global and Enterprise Clients.
Create and maintain D&B solution value plans with success metrics, ROI evidence, adoption priorities and value-realisation outcomes.
Coordinate Post-Sales Teams and orchestrate Sales, Product, Data, Technology, Delivery, Customer Service and other functions around Client priorities.
Own service relationships through service reviews and executive stakeholder engagement.
Deliver external service reviews and Executive Business Reviews.
Contribute service relationship intelligence to Strategic Account Planning.
Identify client risks and develop risk mitigation or get-well plans.
Identify growth signals, emerging needs and new use cases for Sales follow-up.
Develop specialist industry knowledge relevant to the Client base.
Support AI-enabled customer engagement and adoption discussions without owning technical AI responsibilities.
Collaborate with technical and specialist functions on technical adoption, integrations, workflow configuration, solution architecture, assessments and implementation support.
Maintain accurate information in CRM systems and internal tools for customer health visibility, account planning, retention planning, risk governance and reporting.

Requirements

What you’ll need

Minimum of eight years of experience working with large global clients dealing with data and analytics delivered through complex enterprise solutions.
Solid customer success or account servicing experience with complex enterprise solutions.
Proven track record of delivering retention results through successful Client Success engagements, value realisation activities and structured retention planning.
Strong collaboration and influencing skills.
Client-centric approach with good commercial instincts and understanding that commercial ownership remains with Sales.
Ability to build and maintain relationships with Clients, executive stakeholders, senior decision makers and internal stakeholders.
Excellent listening, presentation and communication skills at all business levels.
Strong understanding of customer health, customer maturity, value realisation, Strategic Account Planning, T-Minus Retention Planning, risk mitigation and growth-signal identification.
Ability to lead customer maturity roadmap discussions and connect adoption, data-driven workflows, AI-enabled capabilities and business outcomes to measurable Client value.
Strong service management, project management, stakeholder management and cross-functional orchestration skills.
Ability to collaborate with Technical Client Success Managers, Technical Advisory resources and other specialist functions on technical adoption, integrations, workflow configuration, solution architecture, technical assessments, AI architecture and AI readiness assessments.
Ability and willingness to travel up to 25% as required.
Where applicable, fluency in English and languages relevant to the working market.

Benefits

Comp & perks

Generous paid time off in your first year, increasing with tenure.
Up to 16 weeks 100% paid parental leave after one year of employment.
Paid sick time to care for yourself or family members.
Education assistance and extensive training resources.
Do Good Program: Paid volunteer days & donation matching.
Competitive 401k with company matching.
Health & wellness benefits, including discounted Wellhub membership rates.
Medical, dental & vision insurance for you, spouse/partner & dependents.