Senior CMDB Architecture Engineer

Dun & Bradstreet

. Design and maintain the CMDB data model in alignment with Common Service Data Model 5 and ServiceNow best practices, including configuration item classes, attributes, relationships, Identification and Reconciliation Engine rules, lifecycle standards, and authoritative data sources.

Posted 11/4/2026full-timeJacksonville • Florida • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in CMDB architecture and ServiceNow best practices, with a strong focus on configuration management, data quality, and technical leadership in IT service management. Proficient in implementing and governing configuration item classes, attributes, and relationships to enhance operational resilience and decision-making.

Highest-signal resume keywords

CMDB ArchitectureServiceNow Platform EngineeringConfiguration ManagementServiceNow DiscoveryCMDB Health Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Configuration Item ClassesAttributesRelationshipsLifecycle ManagementIdentification and Reconciliation EngineService MappingData Quality ManagementIntegration ManagementDiscovery PatternsAutomation Opportunities

Soft Skills

Analytical SkillsTroubleshootingDocumentationCross-Functional CollaborationOwnership Mindset

Tools & Technologies

ServiceNowMID ServersCloud DiscoveryMicrosoft Office Suite

Certifications & Qualifications

ServiceNow Certified System AdministratorCertified Implementation Specialist – DiscoveryCertified Implementation Specialist – Service Mapping

Industry Keywords

Common Service Data ModelIT Service ManagementIT Operations ManagementOperational ResilienceGovernanceRisk and Compliance

Tech Stack

Tools & technologies

CloudITSMServiceNow

About the role

Key responsibilities & impact

Design and maintain the CMDB data model in alignment with Common Service Data Model 5 and ServiceNow best practices, including configuration item classes, attributes, relationships, Identification and Reconciliation Engine rules, lifecycle standards, and authoritative data sources.
Ensure alignment with the Common Service Data Model and ServiceNow CMDB best practices.
Define and govern configuration item classes, attributes, relationships, identification rules, reconciliation rules, and lifecycle standards.
Provide technical leadership for ServiceNow Discovery, Service Mapping, integrations, and CMDB data ingestion.
Establish, monitor, and improve CMDB health metrics covering completeness, correctness, compliance, and duplicate configuration items.
Partner with Discovery, Service Mapping, Software Asset Management Professional, Integrated Risk Management, Governance, Risk and Compliance, application and infrastructure teams, and process owners to ensure configuration data is discovered, integrated, governed, and maintained.
Identify, investigate, and resolve complex CMDB data-quality issues, including duplicate, stale, orphaned, and incorrectly classified configuration items.
Evaluate discovery patterns, integrations, and automation opportunities and implement technical improvements that strengthen CMDB reliability and operational value.
Own the technical architecture, design, implementation, and ongoing health of the ServiceNow CMDB supporting IT service management, IT operations management, operational resilience, security, and technology decision-making.

Requirements

What you’ll need

Bachelor’s degree in Computer Science, or related field
At least 8 years of relevant experience in CMDB architecture, ServiceNow platform engineering, configuration management, IT service management, IT operations management, or a related technical discipline.
Expert knowledge of CMDB architecture, configuration item classes, attributes, relationships, and lifecycle management.
Expertise in the ServiceNow Common Service Data Model.
Deep knowledge of the ServiceNow Identification and Reconciliation Engine.
Strong knowledge of ServiceNow Discovery, including MID Servers, credentials, schedules, patterns, probes and sensors, cloud discovery, and troubleshooting.
Experience with Service Mapping and configuration-data integrations.
Strong expertise in CMDB health management and data quality.
ServiceNow Certified System Administrator certification required.
Certified Implementation Specialist – Discovery certification required.
Certified Implementation Specialist – Service Mapping certification required.
Strong analytical, troubleshooting, documentation, and cross-functional collaboration skills.
Proficiency in Microsoft Office Suites Skills
Ownership mindset, problem-solving ability, curiosity, proactive behavior, and collaborative approach.
Continuous growth mindset and willingness to continue learning through courses and stakeholder relationships.
Where applicable, fluency in English and languages relevant to the working market.

Benefits

Comp & perks

Generous paid time off in your first year, increasing with tenure.
Up to 16 weeks 100% paid parental leave after one year of employment.
Paid sick time to care for yourself or family members.
Education assistance and extensive training resources.
Do Good Program: Paid volunteer days & donation matching.
Competitive 401k with company matching.
Health & wellness benefits, including discounted Wellhub membership rates.
Medical, dental & vision insurance for you, spouse/partner & dependents.