Senior Manager, Compliance Monitoring and Analytics

Dun & Bradstreet

. Lead Dun & Bradstreet's SMB Sales compliance monitoring framework, including analytics and AI-driven capabilities that detect, assess, and remediate compliance risks.

Posted 10/27/2026full-timeJacksonville • Florida • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in sales compliance monitoring, analytics, and AI-driven capabilities to detect and remediate compliance risks. Proficient in managing compliance processes, training, and integrating regulatory obligations into sales practices.

Highest-signal resume keywords

Sales Compliance MonitoringAnalytics CapabilitiesAI/ML TechniquesRegulatory Environment KnowledgePeople Management Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Statistical SamplingCompliance MonitoringData AnalysisRisk ScoringTrend AnalysisRoot-Cause AnalysisReportingCompliance TrainingConsumer Protection ComplianceTelephone Sales Regulatory Requirements

Soft Skills

Conflict ResolutionAbility to Handle PressureCross-Functional Collaboration

Tools & Technologies

Microsoft Office SuiteAI-Driven Detection ProcessesSpeech/Text AnalyticsAutomated Anomaly Detection

Industry Keywords

SMB Sales ComplianceRegulatory ComplianceFTC Consent OrderConsumer Protection PrinciplesSales Practices

About the role

Key responsibilities & impact

Lead Dun & Bradstreet's SMB Sales compliance monitoring framework, including analytics and AI-driven capabilities that detect, assess, and remediate compliance risks.
Manage and continuously improve SMB sales compliance processes and day-to-day administration.
Oversee the relationship with the third-party Quality Assurance Provider and the telephone sales program it monitors.
Partner with SMB Sales leadership and technology providers to integrate regulatory obligations, consumer protection standards, and applicable laws into sales processes, scripts, systems, and technologies.
Ensure statistically valid, representative sampling of sales communications and oversee monthly communications reporting on misrepresentations and disclosure failures.
Coordinate and monitor compliance training for SMB and the D&B Executive Response Team.
Manage sampling methodology, risk scoring, trend and root-cause analysis, and performance metrics.
Apply AI and data science techniques, including machine learning models, speech/text analytics, and automated anomaly detection.
Administer the discipline and escalation framework for confirmed violations.
Align monitoring and analytics with the broader Regulatory, Compliance and Ethics program, including management and board reporting and annual program effectiveness evaluation.
Support Annual Certification and Reportable Incident processes with records, metrics, and root-cause analysis.
Maintain audit-ready documentation.
Monitor emerging regulatory, technology, and AI developments and adapt the program to new issues.

Requirements

What you’ll need

Bachelor's degree in Business, Statistics, Data Science, Law or related areas.
7+ years of experience in sales compliance, consumer protection compliance, compliance monitoring, or a related regulatory/analytics function, with at least 5 years of people management experience.
Strong knowledge of sales practices and the regulatory environment governing them, including consumer protection principles and telephone sales and marketing regulatory requirements such as the TCPA.
Demonstrated experience building or significantly improving compliance monitoring programs, analytics capabilities, or AI-driven detection processes.
Strong analytics skills, including designing or evaluating statistically valid sampling and monitoring methodologies and translating data into actionable findings.
Experience partnering with business leadership, technology teams, and/or third-party vendors to embed compliance requirements into processes and systems.
Experience producing reports and materials suitable for leadership, audit, or board-level review.
Ability to work cross-functionally across Sales, People, Legal, Compliance, and Technology teams.
Proficiency in Microsoft Office Suite.
Ability to sit, speak and operate telephone and/or computer for long periods of time.
Ability to handle pressure, stressful conditions, and conflict resolution.
Ability to work day, evening and/or weekend hours as needed.
Regular attendance in the office.
Direct experience operating under an FTC or other regulatory consent order or similar enforcement agreement is preferred.
Hands-on experience applying AI/ML techniques to compliance monitoring is an advantage.
Where applicable, fluency in English and languages relevant to the working market.

Benefits

Comp & perks

Generous paid time off in your first year, increasing with tenure.
Up to 16 weeks 100% paid parental leave after one year of employment.
Paid sick time to care for yourself or family members.
Education assistance and extensive training resources.
Do Good Program: Paid volunteer days & donation matching.
Competitive 401k with company matching.
Health & wellness benefits, including discounted Wellhub membership rates.
Medical, dental & vision insurance for you, spouse/partner & dependents.