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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Workday administration, including tenant management, business processes, and system security. Capable of leading system enhancements, managing integrations, and providing Tier 3 support while effectively communicating with stakeholders.
Highest-signal resume keywords
Workday AdministrationIntegrations ManagementTroubleshooting SkillsProject ManagementWorkday Certifications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Workday Tenant ManagementBusiness ProcessesSystem DocumentationReport BuildingIntegrations (EIB, Core Connect, APIs, Workday Studio)Data Reporting/AnalyticsSecurity Roles and Access ControlRelease ManagementApplication AdministrationIT Security Best Practices
Soft Skills
Problem-Solving SkillsCollaborative MindsetAdaptabilityCustomer Service OrientationMentoring Abilities
Tools & Technologies
Microsoft Office 365PrismCalculated FieldsDashboardsCloud Platforms
Certifications & Qualifications
Workday HCM CertificationWorkday Finance CertificationWorkday Security CertificationCompTIA A+
Industry Keywords
CybersecurityData PrivacyDisaster RecoveryComplianceChange Control
Tech Stack
Tools & technologiesCloudCyber Security
About the role
Key responsibilities & impact- Manage Workday tenant configuration, business processes, and system settings
- Lead Workday updates, releases, and system enhancements
- Maintain documentation, configuration guides, and training materials
- Evaluate and implement new Workday features
- Serve as the technical escalation point for complex Workday issues
- Train and enable Tier 1 and Tier 2 support teams
- Manage ticket queues and resolve challenging system problems
- Lead the Workday change control committee with HR, Finance, and IS stakeholders
- Facilitate decisions for system changes and enhancements
- Communicate updates, secure approvals, and implement changes with organizational impact
- Promote adoption and communication of Workday changes
- Manage vendor relationships and third-party support
- Plan and manage system upgrades and go-lives
- Support more than 2,000 users across multiple business units
- Manage integrations, reporting, and system security at scale
Requirements
What you’ll need- Bachelor’s degree in Information Systems, Information Technologies, Information Technology, Computer Science, or a closely related field, with equivalent experience
- Proficient in troubleshooting, Tier 3 support, report building, and system documentation
- 7+ years of hands-on Workday administration experience
- Experience with Workday tenant management, business processes, security roles and access control, integrations (EIB, Core Connect, APIs, Workday Studio), reporting, and release management
- Experience with cloud platforms, enterprise integrations, Microsoft Office 365, and data reporting/analytics tools including Prism, calculated fields, and dashboards
- Willingness to pursue Workday certifications; training provided
- Legally authorized to work in the United States on a permanent basis
- No visa sponsorship is offered now or in the future
- Experience with third-party system integrations, Workday security management, identity and access management systems, and IT security best practices preferred
- Workday certifications in HCM, Finance, or Security preferred
- CompTIA A+ or other IT certifications preferred
- Experience with application administration, integrations/interface management, leading committees, and supporting system implementations preferred
- Strong troubleshooting and problem-solving skills
- Knowledge of cybersecurity, data privacy, disaster recovery, and compliance
- Ability to support complex, multi-unit environments
- Ability to lead change committees, influence stakeholders, mentor support teams, and guide system updates and implementations
- Project management skills and ability to manage multiple priorities and deadlines
- Ability to translate technical concepts for non-technical users and present to internal audiences
- Adaptability to system updates, process changes, and evolving organizational needs
- Collaborative, solutions-focused customer service mindset
Benefits
Comp & perks- Geographically based compensation
- Remote work environment
- Regular training with vendors
- Dedicated training budget
- Flexible work schedule
- 401(k) plan with up to 3% employer match after one year of service
- PTO that increases with tenure
- PTO donation options
- Paid sick leave
- Medical, dental, and vision coverage
- Dental coverage for domestic partners
- Pet insurance
- Supplemental insurance options
- Flexible spending and health savings accounts (FSA and HSA)
- 100% company-paid long-term disability insurance
- 100% company-paid life insurance
- National brand discounts
- Employee referral program
- Employee assistance program
- Access to Tapcheck to receive 50% of pay before payday
- Internal job mobility nationwide
