Inside Sales Centre Supervisor

Dunn Hospitality Group

. Lead, coach, and develop a team of Inside Sales Consultants .

Posted 11/3/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities to develop high-performing teams in a call center environment. Proficient in performance management, operational efficiency, and effective communication to drive team engagement and accountability.

Highest-signal resume keywords

Leadership ExperienceCoaching And MentoringPerformance ManagementCRM Systems ProficiencyMetric-Driven Environment Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance Metrics TrackingCall Quality EvaluationOperational EfficiencyRecruiting And OnboardingDecision-Making Skills

Soft Skills

Strong Communication SkillsInterpersonal SkillsMotivational SkillsOrganizational SkillsProblem-Solving Skills

Tools & Technologies

CRM SystemsReporting ToolsMicrosoft Office Applications

Industry Keywords

Call CenterInside SalesCustomer ServiceAppointment-SettingRemote Team Leadership

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Inside Sales Consultants
Conduct regular one-on-one coaching sessions focused on performance and professional growth
Monitor call quality and provide constructive feedback to improve results
Support employee engagement, development, and retention
Conduct performance reviews and assist with performance management conversations
Foster a positive, accountable, and high-performing team environment
Monitor daily call Centre operations and support departmental objectives
Serve as Manager on Duty (MOD) on a rotating basis
Ensure schedule adherence, staffing coverage, and operational efficiency
Assist with inbound and outbound call activity during high-volume periods when required
Evaluate calls using established quality standards and scorecards
Track team performance metrics and identify opportunities for improvement
Participate in recruiting, interviewing, onboarding, and training new team members
Partner with internal stakeholders to support business initiatives and continuous improvement efforts
Support organizational changes and communicate updates effectively to the team

Requirements

What you’ll need

Leadership experience within a call Centre, inside sales, customer service, or appointment-setting environment
Demonstrated experience coaching, mentoring, and developing employees
Strong communication and interpersonal skills
Ability to motivate teams and drive accountability
Experience working in a fast-paced, metric-driven environment
Strong problem-solving, organizational, and decision-making skills
Ability to manage multiple priorities effectively
Comfortable working with CRM systems, reporting tools, and Microsoft Office applications
Experience leading remote or hybrid teams is considered an asset

Benefits

Comp & perks

Monthly performance bonus opportunity
Standard Health Benefits
Paid time off
One-on-one onboarding, continued training, and leadership support