Inside Sales Centre Supervisor

Dunn Hospitality Group

. Lead, coach, and develop a team of Inside Sales Consultants .

Posted 11/3/2026full-timeRemote • Alaska • United StatesMid-LevelSenior💰 $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities within a call center environment, focusing on team development, performance management, and operational efficiency. Proficient in utilizing CRM systems and reporting tools to track metrics and drive continuous improvement.

Highest-signal resume keywords

Leadership ExperienceCoaching And MentoringPerformance ManagementCRM Systems ProficiencyCall Center Operations

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance Metrics TrackingCall Quality EvaluationAppointment SettingOperational EfficiencyStaffing Coverage Management

Soft Skills

Strong Communication SkillsInterpersonal SkillsMotivational SkillsProblem-Solving SkillsOrganizational Skills

Tools & Technologies

CRM SystemsReporting ToolsMicrosoft Office Applications

Industry Keywords

Call CenterInside SalesCustomer ServiceEmployee EngagementTeam Development

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Inside Sales Consultants
Conduct regular one-on-one coaching sessions focused on performance and professional growth
Monitor call quality and provide constructive feedback to improve results
Support employee engagement, development, and retention
Conduct performance reviews and assist with performance management conversations
Foster a positive, accountable, and high-performing team environment
Monitor daily call Centre operations and support departmental objectives
Serve as Manager on Duty (MOD) on a rotating basis
Ensure schedule adherence, staffing coverage, and operational efficiency
Assist with inbound and outbound call activity during high-volume periods when required
Evaluate calls using established quality standards and scorecards
Track team performance metrics and identify opportunities for improvement
Participate in recruiting, interviewing, onboarding, and training new team members
Partner with internal stakeholders to support business initiatives and continuous improvement efforts
Support organizational changes and communicate updates effectively to the team
Book qualified appointments for Renewal by Andersen Design Consultants throughout British Columbia and Alaska

Requirements

What you’ll need

Leadership experience within a call Centre, inside sales, customer service, or appointment-setting environment
Demonstrated experience coaching, mentoring, and developing employees
Strong communication and interpersonal skills
Ability to motivate teams and drive accountability
Experience working in a fast-paced, metric-driven environment
Strong problem-solving, organizational, and decision-making skills
Ability to manage multiple priorities effectively
Comfortable working with CRM systems, reporting tools, and Microsoft Office applications
Experience leading remote or hybrid teams is considered an asset
Must support operations across Alaska
Ability to work assigned schedules based on business requirements and leadership coverage needs
Ability to occasionally work away from the office or outside normal business hours for ISC training, meetings, events, and related responsibilities

Benefits

Comp & perks

Monthly performance bonus opportunity
Standard Health Benefits
401(k)
Paid time off
One-on-one onboarding, continued training, and leadership support
A growing organization where individual effort has a visible impact