Customer Operations Intern

Duplo USA Corporation

. Respond to customer enquiries, resolve routine issues and escalate those requiring specialist support .

Posted 10/8/2026part-timeLagos • NigeriaEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities, including effective communication, problem-solving, and organization skills. Proficient in onboarding processes and maintaining accurate support records while fostering a positive customer experience in the fintech and business software domains.

Highest-signal resume keywords

Customer SupportOnboarding CoordinationGoogle WorkspaceCommunication SkillsProblem-Solving Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Issue TrackingReport PreparationTraining CoordinationFAQ MaintenanceAccount Setup Guidance

Soft Skills

Attention to DetailOrganizational SkillsProfessional ApproachJudgmentFollow-Through

Tools & Technologies

Google WorkspaceDigital Communication ToolsSpreadsheets

Industry Keywords

FintechBusiness SoftwareCustomer ExperienceCustomer FeedbackSupport Systems

About the role

Key responsibilities & impact

Respond to customer enquiries, resolve routine issues and escalate those requiring specialist support
Support onboarding through account setup guidance, training coordination and follow-ups
Track customer issues, provide timely updates and maintain accurate support records
Follow up with customers to identify adoption challenges and provide approved guidance
Gather customer feedback and highlight recurring issues and improvement opportunities
Help maintain FAQs, customer guides and training materials
Prepare routine reports on support activity, onboarding progress and customer feedback
Work with internal teams to follow through on customer needs and outstanding actions
Handle customer information responsibly and follow company procedures

Requirements

What you’ll need

Bachelor’s degree in Business, Communications or a related discipline
Clear written and verbal communication skills
Strong organisation, attention to detail and follow-through
Comfortable using Google Workspace, spreadsheets and digital communication tools
Willingness to learn new products, support systems and processes
Good judgement, a problem-solving mindset and a professional approach to customer concerns
Interest in fintech, business software and customer experience
Previous customer-facing experience is an advantage

Benefits

Comp & perks

Opportunity to contribute to the creation of a paradigm-changing product impacting millions
Experience in fintech customer operations
Responsibility and resources to take a significant part in product creation