Duplo USA Corporation

Product Manager

• Own the product strategy, vision, and roadmap for Duplo's Financial Operations suite
• Unify E-Invoicing, Billing, Expense Management, and Direct Debit into a coherent FinOps strategy
• Identify expansion opportunities into adjacent products such as payroll
• Lead end-to-end delivery of the FinOps monetisation roadmap from discovery and BRD/PRD authorship through launch and adoption
• Maintain an outcome-based roadmap balancing capabilities, customer commitments, compliance, and technical debt
• Track the competitive and market landscape for spend management, accounts payable and receivable automation, and B2B payments across Africa
• Own invoicing and e-invoicing, including invoice creation, recurring invoices, reminders, payment collection, reconciliation, and tax-authority compliance
• Scope and ship invoicing enhancements such as split payments, partial payments, payment links, referrals, and accounting or ERP synchronisation
• Own local payments, including single and bulk payouts, vendor and beneficiary management, scheduled and recurring payments, receipts, and reconciliation
• Design approval workflows, maker-checker controls, limits, permissions, and audit trails
• Monitor transaction success rates, processing times, and failure reasons, and improve payment reliability with Engineering and partners
• Own cross-border payments, including FX quotes, rate transparency, beneficiary onboarding, documentation, payment tracking, and delivery confirmation
• Expand payment corridors and currencies while improving pricing, settlement speed, and compliance
• Evolve expense management with budgets, approval policies, controls, and reporting
• Define plans, pricing, packaging, usage-based charges, and dunning with Finance and GTM
• Own customer migration planning for monetised billing features
• Grow direct debit through mandate setup, collection, failure handling, and reconciliation
• Define and track FinOps success metrics, including activation, adoption, and revenue impact
• Own Dashboard product analytics, including event tracking, funnels, cohorts, and retention views
• Run feature-usage audits and decide whether to improve, reposition, or retire features
• Publish recurring product performance reports for leadership
• Own growth across sign-up, KYB completion, activation, retention, and expansion
• Design and run experiments on onboarding, pricing, referrals, and lifecycle messaging
• Drive cross-sell across invoicing, payments, expense management, and the wider Duplo offering
• Partner with Marketing, Sales, and Customer Success on launches, positioning, enablement, demos, training, and in-app communication
• Conduct customer discovery and stakeholder interviews across Nigeria, South Africa, Ghana, and Kenya
• Turn support tickets, sales feedback, and churn reasons into prioritised problem statements
• Communicate directly with customers about releases and close feedback loops
• Partner with Engineering, Design, Compliance, Finance, and GTM to deliver well-scoped product increments
• Lead backlog prioritisation, sprint planning, release readiness, user acceptance testing, and post-launch reviews
• Define operational processes, admin tooling, and support playbooks
• Represent the Financial Operations suite in cross-functional planning and mentor or support other product managers

Explore Senior Product Manager – Financial Operations at Duplo USA Corporation. Review requirements and application details.