Duravent Group

Customer Support

• Answer a high volume of calls
• Handle customer requests
• Provide quotes
• Manage orders, including checking status, expediting, and tracking shipments
• Serve as liaison to other departments processing orders
• Respond to customer requests, questions, and complaints
• Escalate customer complaints to supervisor as needed
• Foster a positive team environment
• Remain up to date on marketing promotions, price changes, new products, and delivery options
• Provide sales quotes, samples, and sales materials to customers as needed
• Process documentation for returns and replacements as needed

Explore Customer Experience Representative at Duravent Group. Review requirements and application details.