Implementation Manager

Dutchie

. Manage, coach, and inspire a team of Implementation Strategists .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSenior💰 $98,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and team management capabilities, with a focus on achieving volume-based metrics and enhancing operational efficiency. Proven ability to build client relationships and deliver a seamless onboarding experience while driving strategic initiatives.

Highest-signal resume keywords

Team ManagementClient Relationship ManagementProcess ImprovementOperational EfficiencyLeadership

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Implementation StrategyRetail PlatformsMetrics ManagementOnboarding ExperienceAnalytical Thinking

Soft Skills

EmpathyCommunicationTrust BuildingMotivating Teams

Industry Keywords

Customer SuccessSales PartnershipSupport CollaborationClient Lifecycle

About the role

Key responsibilities & impact

Manage, coach, and inspire a team of Implementation Strategists
Own team metrics, including go-lives, CSAT, and time to go-live
Support clients directly during implementation and deliver a smooth onboarding experience
Assign accounts and manage bandwidth across the team
Refine processes and procedures to increase operational efficiency
Partner with Sales, Support, Customer Success, and Product teams across the client lifecycle
Help shape and scale the Implementation team, including strategic initiatives
Deliver against company-aligned goals tied to measurable implementation outcomes

Requirements

What you’ll need

Proven experience managing large teams toward volume-based metrics
Deep hands-on experience retail platforms
Strong client-facing skills, with the ability to build trust and manage client relationships
Effective leadership with a track record of building, inspiring, and motivating teams
Ability to communicate directly, with empathy, building trust and maintaining open, respectful lines of feedback across internal teams and clients
Analytical, structured, and first-principles thinking, with a relentless process-improvement mindset aimed at achieving key outcomes quickly

Benefits

Comp & perks

Full medical benefits including dental and vision plans
Equity packages in the form of stock options to all employees
Technology (hardware, software, reading materials, etc..) allowance
Flexible vacation and sick days