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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in onboarding and training clients in SaaS environments, with a strong focus on customer success and project management. Proficient in translating technical concepts for non-technical users while managing client relationships and feedback effectively.
Highest-signal resume keywords
Customer-Facing Technical Role ExperienceSalesforce FamiliarityApp Store Connect ManagementPMP CertificationRetail Cannabis Operations Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SaaS ImplementationPOS ManagementProject ManagementClient ConfigurationWorkflow AutomationTechnical TranslationMobile App SubmissionBI Tool FamiliarityMETRC ExperienceBioTrack Experience
Soft Skills
Strong CommunicationOrganizational SkillsAdaptabilityTeam-OrientedEmpathy
Tools & Technologies
SalesforceApp Store ConnectGoogle Play ConsoleFirebaseLooker
Certifications & Qualifications
PMP Certification
Industry Keywords
Cannabis IndustryDispensary OperationsCustomer Success ManagementTechnical SupportAccount Management
Tech Stack
Tools & technologiesFirebasePMP
About the role
Key responsibilities & impact- Own the onboarding and training of new dispensary customers launching on Dutchie
- Guide clients through configuration, best practices, and product fundamentals across all core products
- Manage white-label mobile app submissions and releases through App Store Connect and Google Play Console, including handling rejections and suspensions
- Translate complex technical concepts into clear, actionable steps for non-technical operators
- Manage project timelines and customer records in Salesforce
- Collaborate cross-functionally with Sales, Support, and CSM to get ahead of issues before they escalate
- Surface client feedback and trends to inform product development
Requirements
What you’ll need- 2+ years in a customer-facing technical role — SaaS implementation, POS, account management, or solutions engineering
- Strong communicator: clear, empathetic, and polished across phone, email, and video
- Organized and adaptable — comfortable juggling multiple projects at different stages
- Technically comfortable in developer portals (App Store Connect, Google Play Console, Firebase) without needing to write code
- Quick learner who picks up new platforms and industries fast
- Team-oriented but fully capable of owning work independently
- AI Mindset: You aren't just using AI for emails. You’re automating complex workflows and experimenting with agentic methodologies to move faster than a traditional team
- Salesforce familiarity a plus; cannabis industry or METRC/BioTrack experience a bonus
- Ability to travel within the US
- Retail cannabis or dispensary operations experience
- PMP Certification
- METRC or BioTrack experience
- Looker or BI tool familiarity
Benefits
Comp & perks- Full medical benefits including dental and vision plans to ensure you always have the best care.
- Equity packages in the form of stock options to all employees.
- Technology (hardware, software, reading materials, etc..) allowance
- Flexible vacation and sick days