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Dutchie

Product Support Specialist

Dutchie

. Become an expert in the Dutchie ECommerce platform, supporting all legal cannabis markets .

Posted 11/9/2026full-timeRemote • United StatesJunior💰 $22 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in the Dutchie ECommerce platform and provides exceptional customer support in the legal cannabis market. Capable of troubleshooting technical issues and delivering effective solutions while maintaining strong communication skills.

Highest-signal resume keywords
Customer Support ExperienceProblem-Solving SkillsWritten And Verbal Communication SkillsProficiency In Web-Based SoftwareFamiliarity With Zendesk

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
TroubleshootingTechnical Escalation SupportKnowledge SharingProduct FeedbackWeb-Based Software Proficiency
Soft Skills
Exceptional Communication SkillsFlexibilityMultitasking
Tools & Technologies
Dutchie PlatformZendeskSalesforceSlackZoomGoogle Suite
Industry Keywords
Legal Cannabis MarketCustomer Support Team

About the role

Key responsibilities & impact
  • Become an expert in the Dutchie ECommerce platform, supporting all legal cannabis markets
  • Assist dispensary and consumer customers across email, phone, and live chat
  • Troubleshoot hardware and software while managing multiple issues simultaneously
  • Test solutions for emerging issues and contribute to knowledge sharing across teams
  • Provide product feedback for future platform development
  • Provide technical escalation support and in-the-moment solutions to complex customer challenges
  • Work within hours of operation: 5am–6pm PST Monday–Friday and 6am–6pm PST Saturday–Sunday

Requirements

What you’ll need
  • 1+ years in a customer support role with a knack for problem-solving
  • Exceptional written and verbal communication skills
  • Proficiency in web-based software, CRMs, and Google Suite
  • Flexibility to work evenings, weekends, and holidays as needed
  • Open availability for evenings, weekends, and holidays
  • Experience in the legal cannabis market or customer support team (bonus)
  • Familiarity with the Dutchie platform (bonus)
  • Familiarity with Zendesk, Salesforce, Slack, and Zoom (bonus)

Benefits

Comp & perks
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Stock options for all employees
  • Office stipend to set up your space
  • Vacation days
  • Sick days
  • Opportunities for advancement