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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Account Management and Sales within the Workplace Technology Solutions sector, focusing on client relationship management, upselling, and cross-selling strategies. Proficient in negotiation, presentation, and collaboration with internal teams to drive revenue growth and ensure customer satisfaction.
Highest-signal resume keywords
Account ManagementWorkplace Technology SolutionsClient Relationship ManagementSales NegotiationCustomer Satisfaction
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Quotation PreparationProposal DevelopmentRevenue ForecastingUpsellingCross-Selling
Soft Skills
Interpersonal SkillsCommunication SkillsProblem-Solving SkillsRelationship-Building SkillsSelf-Motivation
Tools & Technologies
CRM SystemAudio Visual (AV) SolutionsUnified Communications (UC)IT Solutions
Industry Keywords
Client EngagementBusiness DevelopmentSales Performance MonitoringEmerging TechnologiesIndustry Trends
About the role
Key responsibilities & impact- Manage and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and retention
- Serve as the primary point of contact for assigned accounts, addressing client enquiries, requirements, and concerns
- Conduct regular client engagement and follow-ups to understand evolving business needs
- Build long-term relationships with key stakeholders and decision-makers
- Identify opportunities to upsell and cross-sell Workplace Technology Solutions products and services
- Recommend suitable solutions based on clients' business requirements
- Develop account growth strategies to maximise revenue opportunities within existing accounts
- Prepare sales quotations, proposals, and presentations
- Negotiate commercial terms and follow up on sales opportunities to achieve revenue targets
- Identify and pursue new business opportunities and potential clients where possible
- Collaborate with Presales, Project Management, and Technical Support teams to ensure seamless solution delivery
- Coordinate with stakeholders to address client requirements and resolve issues promptly
- Maintain accurate client records, sales pipelines, and account activities in the CRM system
- Monitor sales performance and provide updates on account activities, opportunities, and revenue forecasts
- Stay informed about industry trends, emerging technologies, and competitor offerings
Requirements
What you’ll need- 2+ years of experience in Account Management, Sales, Business Development, or a related client-facing commercial role
- Experience in Workplace Technology Solutions, Audio Visual (AV), Unified Communications (UC), IT solutions, or related technology
- Proven ability to manage existing client relationships and identify upselling or cross-selling opportunities
- Strong interpersonal, communication, and relationship-building skills
- Customer-oriented mindset with a proactive approach to identifying business opportunities
- Good negotiation, presentation, and problem-solving skills
- Ability to work independently while collaborating effectively with internal teams
- Self-motivated, results-driven, and comfortable working towards sales targets
- Experience in acquiring new clients is an added advantage
Benefits
Comp & perks- Opportunities to work on regional projects with global brands
- Exposure to multinational clients, cross-border teams, and cutting-edge technology
- Exposure to immersive video walls, hybrid meeting technology, collaboration technology, digital transformation, and smart workspace integration
- Team-oriented culture encouraging collaboration and continuous learning
- Opportunities to work on custom projects for high-profile clients and build a specialized skill set
- Opportunities in the growing hybrid workspace and smart office solutions industry