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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on accuracy and timely results, while effectively coordinating communications between healthcare providers, insurance carriers, and customers. Proficient in managing multiple tasks in fast-paced environments, ensuring compliance with standard operating procedures.
Highest-signal resume keywords
Bilingual (French/English)Customer Service ExperienceOutbound Calling ExperienceProficient in MS OfficeMedical Terminology
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryOrder ValidationDocumentation ReviewAuthorization SupportReport Delivery Coordination
Soft Skills
Strong Verbal CommunicationStrong Written CommunicationMultitaskingDetail-OrientedOrganizational Skills
Certifications & Qualifications
Secondary School Diploma
Industry Keywords
Healthcare ProvidersInsurance CarriersVIP Medical ReportsStandard Operating ProceduresService Level Targets
About the role
Key responsibilities & impact- Coordinate and expedite collection of VIP medical reports
- Liaise with healthcare providers, insurance carriers, and customers
- Assist healthcare providers with accurate and prompt order completion
- Support providers and insurance customers with authorizations, physician fees, and report delivery
- Respond to inbound calls, emails, and priority messages
- Review and validate orders, documentation, authorizations, and payment details
- Conduct follow-up communications to obtain updates and identify delays
- Engage records release personnel to expedite report delivery
- Document customer, facility, and call details, including contact names and outcomes
- Follow Standard Operating Procedures to ensure compliance
- Meet service level and turnaround time targets
- Perform additional duties as assigned
Requirements
What you’ll need- Secondary School Diploma
- Bilingual (French/English) for QC is mandatory; an asset for the rest of Canada
- Minimum 1 year of customer service experience in a contact centre or industry experience
- Experience with outbound calling is a must
- Strong urgency, multitasking, and prioritization skills in fast-paced environments
- Strong verbal and written communication abilities
- Highly organized and detail-oriented
- Ability to deliver accurate, timely results in team settings
- Strong research and information-gathering skills
- Proficient in MS Office and data entry
- Solid phone etiquette and adaptability to new systems
- Medical terminology is an asset
- Ability to work remotely and sit for extended periods
Benefits
Comp & perks- Health and wellness benefits program supporting employees and loved ones
- Internal mobility opportunities
- RRSP match benefits
- Employee stock purchase program
- Collaborative, diverse workforce prioritizing dignity and respect
- Equal opportunity employer
- Accommodation support in the hiring process