Dynacare

Customer Support

• Coordinate and expedite the collection of VIP medical reports by liaising with healthcare providers, insurance carriers, and customers
• Assist healthcare providers to ensure orders are completed accurately and processed promptly
• Support healthcare providers and insurance customers with special requirements, including authorizations, physician fees, and report delivery
• Ask effective questions, secure provider cooperation, and professionally advocate for timely completion
• Respond to inbound calls, emails, and priority messages from insurance carriers, healthcare providers, customers, and advisors
• Review and validate orders, documentation, authorizations, and payment details for timely report production
• Conduct follow-up communications to obtain updates, identify delays, and engage records release personnel to expedite report delivery
• Accurately document customer, facility, and call details, including contact names and outcomes
• Adhere to Standard Operating Procedures (SOPs) to ensure compliance
• Perform additional duties as assigned

Explore Client Support Representative at Dynacare. Review requirements and application details.

Client Support Representative

• Coordinate and expedite collection of VIP medical reports
• Liaise with healthcare providers, insurance carriers, and customers
• Assist healthcare providers with accurate and prompt order completion
• Support providers and insurance customers with authorizations, physician fees, and report delivery
• Respond to inbound calls, emails, and priority messages
• Review and validate orders, documentation, authorizations, and payment details
• Conduct follow-up communications to obtain updates and identify delays
• Engage records release personnel to expedite report delivery
• Document customer, facility, and call details, including contact names and outcomes
• Follow Standard Operating Procedures to ensure compliance
• Meet service level and turnaround time targets
• Perform additional duties as assigned

Open roles

Client Support Representative

Client Support Representative