General Manager

Dynata

. Establish Dynata+ as Dynata’s primary self-service platform .

Posted 10/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $180,000 - $230,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading SaaS and platform strategies, with a strong focus on customer success, revenue growth, and P&L management. Proven ability to influence cross-functional teams and drive enterprise-wide adoption of innovative technology solutions.

Highest-signal resume keywords

SaaS LeadershipP&L OwnershipPlatform Strategy DevelopmentCustomer Success ManagementEnterprise Sales Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Requirements DefinitionRevenue ForecastingAnalytics and VisualizationWorkflow AutomationAPI StrategyRoadmap ManagementMarket Research TechnologyChurn Prevention MechanismsConversion Rate OptimizationOperating Plan Development

Soft Skills

Stakeholder ManagementInfluencing Without AuthorityExecutive PresenceCross-Functional CollaborationCustomer Insights Utilization

Industry Keywords

Platform-Centric Operating ModelProduct-Led GrowthCustomer Journey DesignEnterprise-Grade ReliabilityScalable Governance Mechanisms

About the role

Key responsibilities & impact

Establish Dynata+ as Dynata’s primary self-service platform
Drive enterprise-wide platform adoption across business units
Create a scalable product-led growth engine
Deliver revenue growth, profitability and customer retention goals
Define long-term ecosystem strategy including APIs, integrations and AI capabilities
Transition Dynata toward a platform-centric operating model
Define multi-year platform vision and roadmap
Lead platform governance and prioritization
Chair Dynata+ Executive Steering Committee
Identify adjacent growth opportunities and new use cases
Evaluate AI-enabled capabilities across survey programming, targeting, reporting and workflow automation
Own roadmap across sample, scripting, analytics and visualization
Translate commercial priorities into product requirements
Drive intake, prioritization and release management processes
Ensure enterprise-grade reliability, compliance and scalability
Own user experience and customer journey design
Define API and ecosystem strategy
Own revenue, cost structure, profitability and forecasting
Develop annual operating plans and budgets
Define pricing, packaging and monetization models
Develop investment cases for new capabilities
Manage ARR, NRR, gross margin, churn, CAC, conversion rates and active users
Create operating agreements and service models
Support migration from fragmented tools to common platform capabilities
Represent Dynata+ in executive planning forums
Own PLG strategy from acquisition through expansion
Lead inbound sales motion and conversion optimization
Partner with enterprise sales teams and define rules of engagement
Work with marketing on demand generation and positioning
Own activation, adoption, retention and expansion
Build scalable customer success processes
Create health scores and churn prevention mechanisms
Use customer insights to influence roadmap priorities
Partner with CTO and engineering leadership
Manage through influence with dedicated engineering resources
Ensure delivery governance and release discipline
Balance near-term commercial delivery with long-term architecture needs
Deliver agreed revenue and profitability targets
Establish a three-year strategic platform vision
Increase platform adoption across Dynata
Launch scripting, analytics and visualization capabilities
Improve conversion, retention and NRR
Build scalable governance and operating mechanisms
Position Dynata+ as Dynata’s foundational platform ecosystem

Requirements

What you’ll need

Proven success leading SaaS, platform, analytics, data, insights or research technology businesses
Significant P&L ownership and GM experience
Experience scaling PLG and enterprise sales motions
Strong customer success and retention track record
Ability to influence engineering teams without direct reporting lines
Executive presence and stakeholder management capabilities
Preferred background in market research technology, survey software, analytics and visualization platforms, workflow automation platforms, or customer experience or insights technology

Benefits

Comp & perks

A discretionary incentive program may be provided as part of the compensation package
Full range of medical and other benefits, dependent on full-time employment status
Inclusive and accessible work environment
Accommodations available upon request for all aspects of the selection process