Dynata

Representative

• Deliver excellent customer service to panelists participating in market research surveys
• Create a positive customer support experience and build strong relationships with members
• Solve problems and ensure timely resolution or escalation of requests
• Communicate promptly on progress and handle customers professionally across support mediums
• Follow up with support staff involved in resolution to ensure satisfactory ticket closure
• Achieve or exceed required team KPI goals
• Support team lead/managers with administrative tasks as needed
• Coordinate escalations and promptly communicate urgent issues
• Help ensure fulfillment of service requirements
• Foster a collaborative work environment through teamwork, mutual respect, and cross-functional cooperation

Member Success Representative, German Speaking

• Follow up with other support staff involved in resolution to ensure tickets conclude with a satisfactory resolution
• Achieve or exceed required team KPI goals
• Support team lead/managers with administrative tasks as needed
• Coordinate escalations and ensure urgent issues are communicated promptly
• Help ensure fulfilment of service requirements for the assigned role
• Create positive customer support experiences and build strong relationships with members
• Provide timely resolution or escalation of requests
• Communicate promptly on progress across support mediums

Member Success Representative, Italian Speaking

Manager

• Own the performance and evolution of an assigned Strategic Business Unit, including business strategy, revenue, contribution margin, growth priorities, product strategy, investment priorities, and overall execution
• Establish and strengthen product-market fit by staying close to customers and the market, understanding buyer needs, anticipating market direction, and translating emerging needs into differentiated solutions
• Build and lead a buyer-centric, cross-functional organization across Product, Technology, Data Science, Marketing, Sales, Operations, and Professional Services
• Own revenue, contribution margin, investment priorities, and overall business performance
• Accelerate profitable revenue growth and improve contribution margin
• Establish business-level KPIs and prioritize resources against highest-return opportunities
• Define and execute business strategy aligned with enterprise and portfolio priorities
• Identify and develop growth opportunities across buyers, markets, solutions, partnerships, and business models
• Anticipate market shifts and competitive dynamics, adapting strategy as conditions evolve
• Own product vision, strategy, and roadmap priorities
• Align Product and Technology around customer needs, functionality, priorities, and commercial readiness
• Balance customer value, commercial opportunity, technical feasibility, and investment requirements
• Build and evolve the commercial model, including channels, buying motions, customer coverage, pricing, packaging, and commercial incentives
• Build repeatable demand generation and revenue growth capabilities
• Maintain direct proximity to buyers, partners, and the broader customer ecosystem
• Build senior customer relationships and institutionalize Voice of Customer
• Track competitive and market shifts and convert market insight into solutions
• Leverage shared Human Intelligence assets, platforms, and Centers of Excellence
• Operate effectively across a matrixed organization and drive alignment and execution through cross-functional influence
• Create clarity around shared goals and decision rights and model collaborative, enterprise-first leadership
• Build differentiated business capabilities while avoiding unnecessary duplication of enterprise resources
• Build, develop, and retain strong talent, including future leaders and succession capability
• Set clear expectations and accountability for individual and team performance
• Create a collaborative, owner-oriented culture focused on customer focus, sound judgment, speed, and results
• Deliver sustainable business performance while strengthening the long-term value and competitive position of the business

General Manager, Research Services

Vice President

• Serve as General Manager of Dynata+, reporting to the Chief Revenue Officer
• Establish Dynata+ as Dynata’s primary self-service platform and strategic platform foundation
• Drive enterprise-wide adoption across Dynata business units
• Create a scalable product-led growth engine
• Deliver revenue growth, profitability, and customer retention goals
• Define long-term ecosystem strategy, including APIs, integrations, and AI capabilities
• Transition Dynata toward a platform-centric operating model
• Define the multi-year platform vision and roadmap
• Champion platform-first thinking across Dynata
• Lead platform governance and prioritization
• Chair the Dynata+ Executive Steering Committee
• Identify adjacent growth opportunities and new use cases
• Own the roadmap across sample, scripting, analytics, and visualization
• Translate commercial priorities into product requirements
• Drive intake, prioritization, and release management processes
• Ensure enterprise-grade reliability, compliance, and scalability
• Own user experience and customer journey design
• Define API and ecosystem strategy
• Own revenue, cost structure, profitability, and forecasting
• Develop annual operating plans and budgets
• Define pricing, packaging, and monetization models
• Develop investment cases for new capabilities
• Manage ARR, NRR, gross margin, churn, CAC, conversion rates, and active users
• Create operating agreements and service models
• Support migration from fragmented tools to common platform capabilities
• Represent Dynata+ in executive planning forums

Member Success Representative, German Speaking

Member Success Representative, Italian Speaking

General Manager, Research Services

VP, General Manager