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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering exceptional customer service and building strong relationships with clients, while effectively managing communication and problem resolution. Proficient in both German and English, with strong organizational and multitasking abilities.
Highest-signal resume keywords
Fluent In GermanAdvanced English ProficiencyCustomer Service ExperienceOnline Support ExperienceMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceProblem SolvingTicketing SystemsAttention To DetailTime Management
Soft Skills
Excellent CommunicationProactive Team PlayerOrganizational SkillsFlexibilityIndependence
Tools & Technologies
Microsoft ExcelMicrosoft WordMicrosoft PowerPoint
Industry Keywords
Market ResearchCustomer SupportKPI GoalsCollaborationCross-Functional Cooperation
About the role
Key responsibilities & impact- Deliver excellent customer service to panelists participating in market research surveys
- Create a positive customer support experience and build strong relationships with members
- Solve problems and ensure timely resolution or escalation of requests
- Communicate promptly on progress and handle customers professionally across support mediums
- Follow up with support staff involved in resolution to ensure satisfactory ticket closure
- Achieve or exceed required team KPI goals
- Support team lead/managers with administrative tasks as needed
- Coordinate escalations and promptly communicate urgent issues
- Help ensure fulfillment of service requirements
- Foster a collaborative work environment through teamwork, mutual respect, and cross-functional cooperation
Requirements
What you’ll need- Part-time permanent position for 20 hours per week
- Must be fluent in German at an expert or native proficiency level
- Must read, write and speak English at an advanced level
- Must read, write and speak/understand German fluently (Expert or native proficiency level)
- Excellent communication skills, both written and spoken
- At least 2 years of working experience in a customer service role directly interacting with consumers or similar experience
- Demonstrated history of delivering excellent customer service
- Experience in online support via ticketing/emailing systems
- Excellent attention to detail
- Proven organizational skills and time management; able to multitask
- Ability to work independently
- Proactive, motivated and flexible team player
- Computer literate with experience with Microsoft Office programs, such as Excel, Word and PowerPoint
- Experience working on shared documents and willingness to learn new programs
Benefits
Comp & perks- A discretionary incentive program may be provided as part of the compensation package
- A full range of medical and other benefits, dependent on full-time employment status
- Accommodations available upon request for all aspects of the selection process