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Dynata

Member Success Representative, Italian Speaking

Dynata

. Follow up with other support staff involved in resolution to ensure tickets conclude with a satisfactory resolution .

Posted 9/29/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$34,320 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Fluency in Italian and advanced English communication skills are essential for providing excellent customer support and ensuring effective resolution of issues. Strong organizational abilities, attention to detail, and experience in online support systems are critical for achieving team KPIs and enhancing customer experiences.

Highest-signal resume keywords
Fluent In ItalianAdvanced English ProficiencyCustomer Service ExperienceProficient In Microsoft Office SuiteExperience With Ticketing Systems

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Excellent Communication SkillsAttention To DetailOrganizational SkillsTime ManagementProactive Team Player
Tools & Technologies
Microsoft Office SuiteCollaborative Document SharingTicketing Systems
Industry Keywords
Customer SupportKPI GoalsService RequirementsOnline SupportFast-Paced Environment

About the role

Key responsibilities & impact
  • Follow up with other support staff involved in resolution to ensure tickets conclude with a satisfactory resolution
  • Achieve or exceed required team KPI goals
  • Support team lead/managers with administrative tasks as needed
  • Coordinate escalations and ensure urgent issues are communicated promptly
  • Help ensure fulfilment of service requirements for the assigned role
  • Create positive customer support experiences and build strong relationships with members
  • Provide timely resolution or escalation of requests
  • Communicate promptly on progress across support mediums

Requirements

What you’ll need
  • Must be fluent in Italian at an expert or native proficiency level
  • Must read, write and speak English at an advanced level
  • Must read, write and speak/understand Italian fluently (Expert or native proficiency level)
  • Excellent communication skills, both written and spoken
  • At least 2 years of working experience in a customer service role directly interacting with consumers
  • Demonstrated history of delivering excellent customer service
  • Experience in online support via ticketing/emailing systems
  • Excellent attention to detail
  • Proven organizational skills and time management; able to multitask
  • Ability to work independently
  • Proactive, motivated and flexible team player able to work in a stimulating and fast-paced environment
  • Proficient in Microsoft Office Suite (Excel, Word, and PowerPoint)
  • Experience with collaborative document sharing
  • Ability to learn and adapt to new software and technologies

Benefits

Comp & perks
  • A discretionary incentive program may be provided as part of the compensation package
  • Full range of medical and other benefits, dependent on full-time employment status
  • Accommodations available upon request for all aspects of the selection process