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Dynata

Member Support Representative, French

Dynata

. Follow up with other support staff involved in resolution to ensure tickets conclude with a satisfactory resolution .

Posted 10/23/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$35,003 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Fluency in French and advanced English communication skills are essential for delivering excellent customer service and building strong relationships with panelists. Proven organizational skills, attention to detail, and experience in online support systems are critical for effectively managing customer inquiries and achieving team KPIs.

Highest-signal resume keywords
Fluent In FrenchAdvanced English ProficiencyCustomer Service ExperienceExperience With Ticketing SystemsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer ServiceProblem SolvingTime ManagementAttention To DetailMultitasking
Soft Skills
Excellent Communication SkillsProactive Team PlayerMotivatedFlexible
Tools & Technologies
Microsoft ExcelMicrosoft WordMicrosoft PowerPointOnline Support Systems
Industry Keywords
KPI GoalsCustomer SupportMarket Research SurveysAdministrative TasksShared Documents

About the role

Key responsibilities & impact
  • Follow up with other support staff involved in resolution to ensure tickets conclude with a satisfactory resolution
  • Achieve or exceed required team KPI goals
  • Support team leads/managers with administrative tasks as needed
  • Coordinate escalations and ensure urgent issues are communicated promptly
  • Help ensure fulfillment of service requirements for the role
  • Deliver excellent customer service to panelists participating in market research surveys
  • Create positive customer support experiences and build strong member relationships
  • Solve problems, ensure timely resolution or escalation of requests, communicate progress promptly, and handle customers professionally across support channels

Requirements

What you’ll need
  • Must be fluent in French at an expert or native proficiency level
  • Must read, write and speak English at an advanced level
  • Must read, write and speak/understand French fluently (Expert or native proficiency level)
  • Excellent written and spoken communication skills
  • At least 2 years of working experience in a customer service role directly interacting with consumers or similar experience
  • Demonstrated history of delivering excellent customer service
  • Experience in online support via ticketing/emailing systems
  • Excellent attention to detail
  • Proven organizational skills and time management; able to multitask
  • Ability to work independently
  • Proactive, motivated, and flexible team player
  • Computer literacy and experience with Microsoft Office programs, including Excel, Word, and PowerPoint
  • Experience working on shared documents and willingness to learn new programs

Benefits

Comp & perks
  • A discretionary incentive program may be provided as part of the compensation package
  • Full range of medical and other benefits, dependent on full-time employment status
  • Full-time permanent position