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DYOPATH

Service Desk Analyst

DYOPATH

. Respond to incoming phone calls, emails, and chat messages requesting technical support .

Posted 9/30/2026full-timeRemote • United StatesJunior💰 $20 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities, including proficiency in Microsoft Office, Windows Operating Systems, and basic network troubleshooting. Possesses excellent customer service skills and the ability to communicate technical information effectively to non-technical users.

Highest-signal resume keywords
Technical Support ExperienceMicrosoft Office ProficiencyWindows Operating SystemsHDI Support Center Analyst CertificationITIL Foundation Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Technical SupportBasic Network TroubleshootingService Desk OperationsTicketing System ManagementDesktop SupportLaptop SupportPrinter SupportMobile Device SupportSoftware SupportProblem-Solving
Soft Skills
Customer Service SkillsAnalytical AbilitiesTeam CollaborationTask PrioritizationIndependent Work
Certifications & Qualifications
HDI Support Center Analyst (HDI-SCA)ITIL FoundationMicrosoft 365 Certified: Fundamentals
Industry Keywords
Service DeskTechnical Support RoleITIL FrameworkTechnical ExpertiseUser Satisfaction

About the role

Key responsibilities & impact
  • Respond to incoming phone calls, emails, and chat messages requesting technical support
  • Log all service desk interactions in the ticketing system
  • Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues
  • Resolve technical issues when possible and escalate when necessary
  • Ensure timely and accurate resolution of all service desk requests
  • Conduct follow-up with customers or employees to ensure satisfaction
  • Continuously improve technical skills through training, certifications, and self-directed learning
  • Participate in special projects as assigned
  • Serve as the front line of support, helping users resolve issues quickly and building technical expertise

Requirements

What you’ll need
  • High school diploma or equivalent required
  • Associate or bachelor’s degree in computer science or related field preferred
  • Relevant certifications (or pursuing): HDI Support Center Analyst (HDI-SCA), ITIL Foundation, Microsoft 365 Certified: Fundamentals
  • 1–2 years of experience in a technical support role, preferably in a service desk environment
  • Strong customer service skills with the ability to explain technical information to non-technical users
  • Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting
  • Knowledge of ITIL or similar frameworks is a plus
  • Ability to work independently and as part of a team
  • Excellent problem-solving and analytical abilities
  • Ability to manage multiple tasks and prioritize effectively
  • Must be a resident of the U.S.

Benefits

Comp & perks
  • Medical, dental, and vision coverage
  • Life insurance
  • 401(k) with company match
  • “You Pick a Day” paid holiday
  • FSA and HSA options
  • Pet insurance
  • Additional benefits available
  • Certifications and career development opportunities