DYOPATH

Analyst

• Respond to incoming phone calls, emails, and chat messages requesting technical support
• Log all service desk interactions in the ticketing system
• Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues
• Resolve technical issues when possible and escalate when necessary
• Ensure timely and accurate resolution of all service desk requests
• Conduct follow-up with customers or employees to ensure satisfaction
• Continuously improve technical skills through training, certifications, and self-directed learning
• Participate in special projects as assigned
• Serve as the front line of support, helping users resolve issues quickly and building technical expertise

Service Desk Analyst

• Respond to incoming phone calls, emails, and chat messages requesting technical support
• Log all service desk interactions in the ticketing system
• Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues
• Resolve technical issues when possible and escalate when necessary
• Ensure timely and accurate resolution of service desk requests
• Follow up with customers or employees to ensure satisfaction
• Continuously improve technical skills through training, certifications, and self-directed learning
• Participate in special projects as assigned
• Serve as the front line of support and help users resolve issues quickly
• Work with a dedicated team and build technical expertise

Service Desk Level 1 Analyst

• Act as the account administrator, managing user access while interfacing with Service Desk agents to assign and resolve access-related tickets.
• Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
• Log all interactions in the ticketing system and escalate when needed.
• Ensure timely and accurate resolution of issues while delivering exceptional customer service.
• Follow up with users to confirm satisfaction.
• Pursue training, certifications, and ongoing learning.
• Participate in special projects that enhance service delivery.

• Serve as the first point of contact for technical support via phone, email, and chat
• Troubleshoot and resolve issues involving desktops, laptops, printers, mobile devices, software, and networks
• Log all interactions in the ticketing system and escalate when needed
• Ensure timely and accurate issue resolution while delivering exceptional customer service
• Follow up with users to confirm satisfaction
• Pursue training, certifications, and ongoing learning
• Participate in special projects that enhance service delivery