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DYOPATH

Service Desk Level 1 Analyst

DYOPATH

. Serve as the first point of contact for technical support via phone, email, and chat .

Posted 9/16/2026full-timeRemote • MexicoJunior💰 MX$17,000 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities, including troubleshooting desktops, laptops, and networks, while delivering exceptional customer service. Proficient in Windows OS and Microsoft Office, with a commitment to ongoing learning and professional development.

Highest-signal resume keywords
Technical Support ExperienceCustomer Service SkillsWindows OS ProficiencyMicrosoft Office Suite ProficiencyHDI Support Center Analyst Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical SupportTroubleshootingNetwork TroubleshootingTicketing System ManagementSoftware Support
Soft Skills
Problem-SolvingMultitaskingCommunication
Tools & Technologies
Ticketing SystemMicrosoft 365
Certifications & Qualifications
HDI Support Center Analyst (HDI-SCA)ITIL FoundationMicrosoft 365 Certified: Fundamentals
Industry Keywords
Service DeskITILCustomer Satisfaction

About the role

Key responsibilities & impact
  • Serve as the first point of contact for technical support via phone, email, and chat
  • Troubleshoot and resolve issues involving desktops, laptops, printers, mobile devices, software, and networks
  • Log all interactions in the ticketing system and escalate when needed
  • Ensure timely and accurate issue resolution while delivering exceptional customer service
  • Follow up with users to confirm satisfaction
  • Pursue training, certifications, and ongoing learning
  • Participate in special projects that enhance service delivery

Requirements

What you’ll need
  • High school diploma or equivalent required
  • Associate or bachelor’s degree in computer science or related field preferred
  • Professional certifications (or working toward): HDI Support Center Analyst (HDI-SCA), ITIL Foundation, Microsoft 365 Certified: Fundamentals
  • 1–2 years in a technical support role, preferably in a service desk environment
  • Strong customer service skills with the ability to explain technical solutions clearly
  • Proficiency in Windows OS, Microsoft Office suite, and basic network troubleshooting
  • Familiarity with ITIL or similar service frameworks a plus
  • Ability to work independently and collaboratively
  • Excellent problem-solving and multitasking skills
  • Must be located in Mexico
  • Monday through Friday, 1st Shift (6a-3p); schedule subject to change based on operational need

Benefits

Comp & perks
  • Savings / Monthly 13% cap
  • Pantry Vouchers 9% deposited every month
  • Christmas Bonus: 25 days of your daily income
  • Vacations - 12 days after the first year
  • Anniversary Bonus - 10 days of base salary
  • Vacation Premium – 40% first year
  • Major Medical Insurance covers you and your immediate family
  • Life Insurance
  • Quarterly Bonus
  • Marriage or Bereavement Time off
  • Maternity/Paternity Time off
  • Ergonomic Chair
  • 250 pesos monthly stipend for internet and electricity
  • Certifications and career paths
  • Ongoing development and training
  • Collaborative, upbeat work environment