Service Desk Level 1 Analyst

DYOPATH

. Act as the account administrator, managing user access while interfacing with Service Desk agents to assign and resolve access-related tickets.

Posted 9/24/2026full-timeRemote • MexicoJunior💰 MX$14,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities with proficiency in Windows OS and Microsoft Office suite, while delivering exceptional customer service and effectively managing user access and ticket resolution. Possesses problem-solving skills and the ability to work independently and collaboratively in a service desk environment.

Highest-signal resume keywords

Technical Support ExperienceCustomer Service SkillsWindows OS ProficiencyMicrosoft Office Suite ProficiencyHDI Support Center Analyst Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportNetwork TroubleshootingTicketing System ManagementDesktop SupportLaptop SupportPrinter SupportMobile Device SupportSoftware TroubleshootingIssue ResolutionService Desk Operations

Soft Skills

Problem-SolvingMultitaskingCollaborationCommunicationCustomer Satisfaction Follow-Up

Tools & Technologies

Ticketing SystemService Desk SoftwareMicrosoft 365

Certifications & Qualifications

HDI Support Center AnalystITIL FoundationMicrosoft 365 Certified: Fundamentals

Industry Keywords

Service DeskITILTechnical Support RoleCustomer ServiceAccess Management

About the role

Key responsibilities & impact

Act as the account administrator, managing user access while interfacing with Service Desk agents to assign and resolve access-related tickets.
Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
Log all interactions in the ticketing system and escalate when needed.
Ensure timely and accurate resolution of issues while delivering exceptional customer service.
Follow up with users to confirm satisfaction.
Pursue training, certifications, and ongoing learning.
Participate in special projects that enhance service delivery.

Requirements

What you’ll need

High school diploma or equivalent required; Associate or Bachelor’s degree in Computer Science or related field preferred.
Professional certifications (or working toward): HDI Support Center Analyst (HDI-SCA), ITIL Foundation, Microsoft 365 Certified: Fundamentals.
1–2 years in a technical support role, preferably in a service desk environment.
Strong customer service skills with the ability to explain technical solutions clearly.
Proficiency in Windows OS, Microsoft Office suite, and basic network troubleshooting.
Familiarity with ITIL or similar service frameworks a plus.
Ability to work independently and collaboratively.
Excellent problem-solving and multitasking skills.
Applicants must be located in Mexico.
Availability for 1st Shift (8a–5p CST), Monday through Friday.

Benefits

Comp & perks

Savings / Monthly 13% cap
Pantry Vouchers 9% deposited every month
Christmas Bonus: 25 days of your daily income
Vacations - 12 days after the first year
Anniversary Bonus - 10 days of base salary
Vacation Premium – 40% first year
Major Medical Insurance covers you and your immediate family
Life Insurance
Quarterly Bonus
Marriage or Bereavement Time off
Maternity/Paternity Time off
Ergonomic Chair
250 pesos monthly stipend for internet and electricity
Certifications and career paths
Ongoing development
Collaborative, upbeat environments where achievements are celebrated