Store Leader

Dyson

. Find and act on new opportunities to increase sales and profits and improve customer experience and satisfaction .

Posted 9/29/2026full-timeRemote • ChinaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong retail management capabilities with a focus on customer experience, operational excellence, and team development. Proven ability to drive sales performance, implement operational improvements, and lead a motivated team in a high-pressure environment.

Highest-signal resume keywords

Retail Management ExperienceSales Target AchievementCustomer Experience ImprovementTeam Development and CoachingOperational Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Communication SkillsInterpersonal SkillsDecision-Making SkillsEmotional IntelligenceIntegrity

Industry Keywords

Customer-Facing EnvironmentsVisual MerchandisingStore Performance MetricsOperational StrategiesLoss PreventionInventory AccuracyHealth and Safety StandardsRetail ActivationsCustomer Escalation ManagementTeam Performance Monitoring

About the role

Key responsibilities & impact

Find and act on new opportunities to increase sales and profits and improve customer experience and satisfaction
Propose, test and implement new services or operational improvements
Take full responsibility for store performance and standards
Provide recommendations to management on stock and services
Maintain Dyson’s standards for customer experience, visual merchandising, and store environment
Address customer escalations and ensure resolution in line with brand values
Create personalized customer interactions and build brand advocates
Lead execution of the Retail Activations calendar with market and global implementation teams
Recruit, coach, and develop managers and future store leaders
Set team and individual targets, monitor performance, and provide ongoing feedback
Lead by example and create a positive, motivated, collaborative team culture
Participate in floor leadership and interact with customers and team daily
Drive store performance metrics and sustainable growth
Monitor results, identify trends, and take corrective action or make recommendations
Execute operational and merchandising strategies aligned with local HQ
Plan store readiness during peak trading periods
Uphold policies and standards for operations, security, cash handling, health and safety, and loss prevention
Protect company assets and confidential information
Support store opening, closing, inventory accuracy, and maintenance tasks
Manage escalations and resolve operational or team-performance problems
Success measured through customer experience, profitability, talent development, and operational excellence metrics

Requirements

What you’ll need

Solid retail management experience in high-performance, customer-facing environments in relevant format
Proactive and resourceful, energetic and outcome-focused, always taking initiatives
Strong communication, interpersonal, and decision-making skills
Ability to work a schedule that may include weekends and holidays, based on retail needs
Proficiency in English and, where relevant, the local language
Proven record for exceeding sales targets and achieving operational excellence
Ability to manage ambiguity and make sound judgments under pressure
Strong integrity, emotional intelligence, and ability to build trust

Benefits

Comp & perks

Equal opportunity employer
Employment decisions made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other dimension of diversity