IT Systems Administrator

DYWIDAG

. Provide desktop support primarily for UK-based users and factory systems, including hardware, software and infrastructure .

Posted 9/21/2026full-timeSoutham • United KingdomJuniorMid-Level💰 £35,000 - £40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support, including Active Directory management, service desk operations, and network administration. Proficient in Microsoft 365, SQL Server, and ITIL Service Management, with a strong focus on customer service and compliance.

Highest-signal resume keywords

Active Directory ManagementService Desk OperationsNetwork AdministrationMicrosoft 365 SupportITIL Service Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQL ServerNetwork AdministrationBackup and Recovery ApplicationsSoftware DevelopmentITIL Service ManagementService Desk ProcessesTechnical SupportSystem DevelopmentAnalytical ToolsFirewall Security

Soft Skills

Customer Service SkillsProblem-Solving SkillsCommunication SkillsTeam CollaborationCreative Input

Tools & Technologies

Microsoft 365Power BIGlobal Service Desk SystemIntrusion-Detection SolutionsAntivirus Solutions

Industry Keywords

ConstructionService ManagementManufacturingGDPR ComplianceDPA Audits

Tech Stack

Tools & technologies

FirewallsSQL

About the role

Key responsibilities & impact

Provide desktop support primarily for UK-based users and factory systems, including hardware, software and infrastructure
Ensure service requests and incidents are addressed promptly in accordance with SLAs and business impact
Resolve service desk issues and escalate to line management when required
Maintain the IT asset register, service contracts and aligned Active Directory hardware records
Maintain Active Directory employee information and archive/remove expired email accounts
Set up IT equipment and users according to defined procedures and identify process improvements
Create and maintain documentation for IT incidents and services
Review IT documents and procedures to keep information current and accurate
Maintain support and security for servers, desktops and laptops
Create and maintain user IDs and Active Directory accounts
Research network products, services, protocols and standards
Administer hardware and software upgrades
Assist with the Microsoft 365 environment, including Teams and licence allocation
Maintain firewall, antivirus and intrusion-detection security solutions
Perform daily maintenance of switches, routers, firewalls, servers and other network equipment
Develop, agree and maintain structured IT Service Level Agreements with the business and IT Managers
Increase use of the Global Service Desk system
Maintain effective relationships with internal teams and suppliers
Support corporate compliance, finance and DPA audits, GDPR, security and disaster recovery
Keep current with technologies and innovations and identify improvements to company performance
Connect with industry forums and attend annual conferences

Requirements

What you’ll need

Good understanding of Service Desk processes and operations
Understanding of general business practices, specifically within a construction, service management or manufacturing environment
Experience of all elements of front line service desk activities
Ability to resolve complex functional and technical issues on a daily basis
Excellent customer focus and customer service skills
Experience of SQL Server (multiple versions) and system development
Knowledge of the ITIL Service Management process
Experience of business analytical tools and processes
Ability to work to tight deadlines and scope while providing creative input
Ability and attitude to provide superior user service and support
Ability to work as an effective team member
Good oral and written communication skills
Ability to effectively present information and respond to questions from users
In-depth knowledge of Microsoft products
Prior experience in server and network administration
Experience with backup and recovery applications
2+ years of technical/network support experience preferable
Ability to read, analyse, apply and improve technical procedures
Ability to read and interpret procedure manuals, business periodicals, professional journals, operating and maintenance instructions, and safety rules
Native English speaker; additional languages are an advantage
Service delivery exposure with a high degree of customer and communication skills
Broad experience of software development/application management through the full systems lifecycle
Strong analytical and problem-solving skills
University degree in computing desirable
Supplier/partner operational management experience in outsourced/third-party support desirable
Experience of Big Data and Analytics, e.g. Power BI desirable